Overcharging

[Mixer]

U don't understand why I was charged the monthly payment on the 3/3/2025 and today I have received an email stating money will ve taken again? Why am I paying twice in March 2025 payment was taken on the 3/3/25  now taking another payment on 25/3/25?

[JonathanB]

Hi @Mixer,

Do you have a Three Your Way phone plan? Could this be one payment for your airtime, and the other for your device loan?

Thanks,
Jonathan

[Paddiewack]

If this is a new contract then you pay an amount shortly after your number is connected;effectively to bring you into your regular billing cycle,and then a payment shortly (ish) after that. You’ll now be billed on the same date each month.Check with customer service on 333 if you’re unsure.