Accounts and services - Get support for Three services

E-Mail for a contract I have no knowledge of

I received the below e-mail last night and its not for a number I have ever owned. One disturbing fact is how long the contract has been opened for which is since at least 2011 but this is the first time I have ever heard of it. Below is a good chu...

ROUTE->DEFAULT when trying to use Live Chat

Hi There, I am trying to use Live Chat to talk to someone at 3 this morning and after entering mobile number it just says "ROUTE->DEFAULT" and then nothing else happens. Is the chat service currently off-line?Thanks D

Random call from three to upgrade my current sim only phone contract.

Hi there, This is my first post here so I might post this in the wrong place!But yesterday and today I've had a calls from Three's promotional team to get me to upgrade my sim only contract. And today they sent me an email about what was offered. My ...

Roaming charges offer

All, I would like to know if anyone else was offered the opportunity to get free roaming if you signed up for a contract before the 1st Oct 2021? I was offered this and signed up 30 Oct 21. I have recently found out that as 3 did not process my contr...

Best solution Go Roam in Europe Fair Use

In Three's FAQ it says "In our Go Roam in Europe destinations, you can use up to 12BG of your data allowance. Any usage over this fair use limit but within your allowance is subject to a surcharge."I can't find anywhere any more information about thi...

Email for proof of payment

Is anyone able to provide me with the email address where you send proof of payment to, so they can unblock your account because you DID pay on time, but 3 claim you didn’t?

Topped up a wrong number

Hi I wanted to top up my friend number online but unfortunately I roped up a wrong number . The wrong number I toped up was 07*********

My App - quick switch between accounts

I have a number of accounts - I know wishing the My 3 App - that I can logout - then Login using the drop down - however, would like the option to switch between accounts from within the App - is this something might be added?

Roaming Vietnam

Hi all I m in Vietnam and I m using my data as normally do when I go abroad. But despite what the web site side about go roam, £5 a day, I have an extra charge of £600 how this is possible. I didn’t call anyone o text anyone. Can someone help? Thanks

Best solution Payment taken twice...

Hi, on holiday, so I paid my bill as soon as I got it. It changed to paid. Two weeks later Three also took my direct debit (of course they did) so instead of getting a direct debit settled early I paid twice.I started a chat and the guy said he could...

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