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on 07-18-2022 10:32 PM
Is anyone able to provide me with the email address where you send proof of payment to, so they can unblock your account because you DID pay on time, but 3 claim you didn’t?
07-19-2022 10:18 AM - edited 07-24-2024 01:45 PM
Hey Beowulf1976,
Welcome to the Three Community.
Sorry to hear that there's a payment dispute on your account. I know this can be a really frustrating situation to deal with so will do my best to help.
The email we'd request any proof of payment to be sent to is proofs@contact.three.co.uk, ensure to include your name, Three phone and account numbers, and address details on the email, as well as the proof itself. For a missing payment the team require to see a full month's bank statement.
Have you been specifically requested to send proofs? There is a couple of checks we can make, so the proof via email isn't always necessary. Can you confirm what type of payment is under dispute, is it a credit/debit card payment, or bank transfer? If you can let us know a little bit more about what has happened, we'll see if there's any more we can do to help.
JonathanB
Mod note email address updated
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on 09-23-2022 08:17 AM
I'm having the same problem I paid my bill on 17 /08/22 they are saying they haven't received it I got a letter from my bank saying they have sent the payment. I need there address so I can send the letter on to them .over the phone is not working they keep saying no you haven't payed
09-23-2022 10:37 AM - edited 07-24-2024 01:46 PM
Hi Sue,
Welcome to the Three Community.
That sounds really frustrating, I'll do my best to help. If customer services over the phone do not locate a missing payment then I'd recommend the email mentioned in my earlier reply to Beowulf1976.
"The email we'd request any proof of payment to be sent to is proofs@contact.three.co.uk, ensure to include your name, Three phone and account numbers, and address details on the email, as well as the proof itself. For a missing payment the team require to see a full month's bank statement."
I hope this helps,
JonathanB
Mod note email address updated
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 04-25-2023 09:47 AM
My name is yasialusua wasiamusua
on 04-25-2023 10:57 AM - last edited on 04-25-2023 11:06 AM by JonathanB
My name is yasialusua wasiamusua and my password is *
on 04-25-2023 11:08 AM
Hi @Yasiamusua,
This is a publicly visible forum please do not share private details such as passwords here.
Are you having a similar issue to the original poster, and need help with providing a proof of payment? Can you let us know a little more detail about what we can help with?
Thanks,
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 06-16-2023 08:09 PM
on 06-19-2023 12:51 PM
Hey @Vova_svina
I'm really sorry to hear about the issues that you've been facing. In case this still isn't resolved I'll send you a PM to get you in touch with some colleagues that can help.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Thanks,
John
on 07-24-2024 12:55 PM
I have been told that the email address is now proofs@contact.three.co.uk. Is this correct or a scam?