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Sunday
I have contacted three twice regarding a phone contract that was taken out under my name with a stolen ID, bank card and business card that included my personal email.
I received a letter saying that Three had confirmed that the contract was not fraudulent and that it was me that opened the contract. However upon dealing with the situation I was dazzled as to how they could not deal with situation as I explained that I had lost my ID previously alongside my bank card and other personal details in that wallet whilst away and yet Three have failed to resolve my issue.
I am truly disappointed as I am a young man (18 years old) who does not need to take a phone contract out as my parents already pay for it, and yet Three cannot deal with this issue to cancel this contract and help me.
I am really disappointed and this is causing me some distress.
Monday
It might be worth your time raising a complaint via this page https://bit.ly/3RaqpvS
Monday
Hey @Manav0327,
I'm sorry to hear you've had an account set up fraudulently and can imagine how upsetting this must be.
I'd agree with raising a complaint, as suggested by @MZone.
I'd also advise to make sure you've registered this with Action Fraud and provided the reference to our team.
Thanks,
Kate
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