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porting issues

I put in a request to get my number transferred over to three on Thursday before 5pm in store. It is now the following Tuesday why is it taking so long to get my number ported over?It has already been 2 working days.

Support case "closed"

I went to seek support via the live chat yesterday as I am a new customer with both a mobile sim and a 5G Home Broadband, and having issues with both.At the end of the live chat I was told to wait for 7 days to allow for an investigation to take plac...

Deactivating voicemail (prepaid)

What on earth has gone wrong with 3 when it appears simple requests can’t be actioned. So I ported a number into Three. That’s happened.I registered for My 3 - definitely a far more basic experience than my previous experiences with 3. I want to turn...

Mr_M by • Fledgling
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  • 1 replies
  • 2 likes

Can't update payment method due to no service.

Hi,I recently got a new debit card and my Three service has gone out (I assume because payment failed). When I go to try and change my payment method on the Three app or online it wants me to create an account but it requires a verification code sent...

Leanne Preece

My bill is over due but I've never got told in advance and I don't get paid now until the 13th December but I have bought a £15pound voucher but my bill is £25, And they have cut me off I really can't live without my phone and data is there any way t...

PAC code

Hi, I'm trying to get my PAC code and I haven't been able to get in touch with anyone. Whenever I send a text to 65705 requesting a PAC code, I've been given a STAC code each time. For context, I'm switching to a new Three contract but I was told tha...