Accounts and services - Get support for Three services

I have had my 3 sim for about 10 years. I now can’t get into my account, all I wanted was to find out how much credit I had left and wether it required a top up. I have changed the password but I’m being told that doesn’t match with the mobile number...

Lost Voicemail Messages

Has anyone else had this issue… I had 2 new voicemail messages from yesterday. I logged in and listened to both, saving the first one by pressing 2. I went away and checked some info and then 10 minutes later logged back into voicemail to listen to i...

Best solution Adult content filter

Hi, I can’t find anyway of removing the adult content filter in the My3 app?anyone know how to do this?

Data pack not added

I bought a sim with £10 voucher. Added the voucher. chose the option for the £10 Data pack at 14:31 on the 19th April 2023. Did all of it on 444Today 20th April 2023 received a text stating at 12:47 I’d ran out of cash!!! I was at work and I know fo...

Voice mail turn off

I have tried to turn my voicemail off but what ever I try does not turn my voicemail off please tell me how do I turn my voicemail off

Mobile broadband number

Hi I can't find the number of my mobile broadband to register online? I have done the steps it says on here but that field is stated 'unknown' for my number? It is also not on any of my paper bills (only my account number is on it). Am I going to hav...

BAD NETWORK CANCEL CONTRACT COMPLAIN

I recently signed a contract with your office at Portsmouth CITY centre but the network coverage in my area is so poor and cannot serve my purpose. I demand the contract be cancelled and I was told it has been cancelled but I don't have my SIM...

Galaxy Smart Watch service for existing customers

I’ve been a Three Customer for 18 years. I've read a number of reasons on this forum why existing customers @Mathew and @Amy2709 and their Samsung Watches can't work, this is my experience, all so far are untrue. I'm out of contract, so earlier this ...

Best solution 2FA error

After submitting the password at login, the 2FA page shows an error and no text is sent to the alternative number.The error on the app reads "Oops. We're sorry, something's gone wrong. Please try again later" and the error on Three website reads "We'...

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I need to do age verification

Carnt access my account