Galaxy Watch Ultra LTE - 403 Forbidden

[Magoo9]

Another Saga with three....

Finally got my mobile plan on my galaxy watch for it to work for 10 months then suddenly stop for no reason.

Phoned up they had no idea why. Then escalated it to another team who essentially said they would cancel it and once it's cancelled to apply again. 

I'm now into a fresh bill cycle and I'm unable to set it up via the app. I get the following error..

403 Forbidden

Microsoft-Azure-Application

The web chat and phone staff aren't that knowledgeable seen as they keep asking what type of iPhone am I using.... Can anyone assist? Thanks. 

[JonathanB]

Hi @Magoo9,

Sorry to hear you're having trouble getting your phone and watch paired up again. Just to clarify nothing has changed hardware wise, it's the same Samsung phone and Galaxy watch that you had previously paired on your account?

I've not seen 403 errors crop up with smartwatch pairing before, but I've reached out to some contacts to find out more. Where did your conversation with the support team leave off, did they advise they'd be back in touch?

Thanks,
Jonathan 

[Magoo9 · Accepted solution]

Afternoon, I tried again today and it worked. I was able to get right back into the three login page from the galaxy wearable app. Then it set up and started working again. 

Thanks. 

[JonathanB]

Thanks for updating us @Magoo9, I've flagged the error in case we can track down what would have went wrong, but glad to hear it seems to have been a temporary or intermittent issue.

We'll update this topic as solved for now, but please let me know if you need any help.

Thanks,
Jonathan