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Excessive Three Bill after Unused Phone is returned.

Skavillekrew
Fledgling

I'm so hoping someone can help with some advice I suffer from a Personality Disorder called BPD I also suffer from a heart condition, as well as being a carer for my wife who has Relapsing Remitting MS, so desperately need to get this sorted.

Three made it extremely hard to return my upgraded phone to the point it seemed very sceptical, Customer Services had lied to me as well as Online complaints, but eventually it was sorted. took 7 days of constant calls and going online. So I thought the matter was closed, I've just had an email saying my next bill will be £37.00 which threw me off as the new contract was £16 a month Sim Only, I had paid £135 upfront cost for the phone and understand this will be returned after 28 days, but it's sat as a Credit on the account so the bill comes out and it drops to £119 Credit, the monthly bill is paid and it goes back up to £135.

Then I get this email which outlays the charges which are as follows Since your last bill
Previous balance 16.00
Payments received by 11 Feb 24.Thank you! 135.00 CR
Balance brought forward £119.00 CR
This month's bill
Total monthly recurring charges £20.94
Total other charges, discounts and credits £92.44 CR
Total charges before VAT £71.50 CR
VAT at 0% on £1,209.00 CR £0.00
VAT at 20% on £1,137.50 £227.50
Total charges after VAT £156.00
Total due by 01st Mar 2024 £37.00

am I correct their charging me VAT for the Phone??????? 

This is my online Bill of which I just don't understand it's as follows can anyone help me understand with what's going on as at present I've lost my £135 of which I desperately need back. 

Breakdown of charges
All the costs shown below are excluding VAT. For a full breakdown of your charges, please download your bill.
Account level charges
-£1,204.83
 
One-off costs
Recurring Payment Discount Removal
£4.17
On 10 Feb 2024
 
Total one-off costs
£4.17
Total for all plans (before VAT)
-£1,204.83
Alan Shine 
£1,133.33
 
Monthly costs
Unlimited Lite SIMO 24M
£13.33
From 11 Feb 2024 to 10 Mar 2024
 
Unlimited Lite SIMO 24M
£7.61
From 25 Jan 2024 to 10 Feb 2024
 
Total monthly costs
£20.94
One-off costs
Samsung Galaxy S24 Ultra 5G 512GB []
£1,120.00
On 25 Jan 2024
 
Early Upgrade Fee
£192.52
On 25 Jan 2024
 
Total one-off costs
£1,312.52
Out-of-allowance costs
Data
Data Usage
£0.00
Data Usage
£0.00
 
Message
Texts to National
£0.00
 
Voice
Mobile to National
£0.00
Mobile to National
£0.00
 
Total out-of-allowance costs
£0.00
Total for Alan Shine (before VAT)
£1,133.33
1 REPLY 1
sc1999
Local celebrity

Hi, your best bet is to send a PM to a moderator. Try JonathanB as he is the most active of the moderators. Click on his name and you will find the option to send him a message top right.