Galaxy smartwatch - device unpaired on smartwatch pairing plan

[rws500]

Hi,

A Long shot as I don't seem to be able to get through to tech support.

I have got a Samsung smartwatch from 3 with the addon smartwatch pairing plan.

No matter what I try, the smartwatch via the Samsung wearable app will not detect my mobile plan, the app returns "3 does not offer mobile plans, please contact Samsumg" but in my online three account, I get "Device unpaired" on the smartwatch addon.

[JonathanB]

Hi @rws500,

Sorry to hear that you've been having trouble setting up your pairing plan. Which model of phone, and which model of Samsung watch are you using?

Thanks,
Jonathan