Accounts and services - Get support for Three services

Auto-renewal on new PAYG

Hi, I'm new to Three and am using a PAYG SIM on with a New Pay as You Go account. I have made an initial top up so that I have some credit, but opted for PAYG as I don't want a regular monthly bill commitment. I have a few questions that I'd apprecia...

International roaming on account

I'm trying to access my account if International is activated for USA, the guide on the website is not what it should be. I have logged into account but nothing is showing what should be. I have tried chat but keeps closing as no agents available an...

Enail help please.

Hello all.Can anyone help please. The email address i used to register my 3 sim card with i no longer have access to because i am no longer with plusnet.This has lead me to having problems registering with the new 3 app.Is therw any 3 agents on here ...

Ms

Can I use my mobile data allowance abroad?

3 App linked to old number

My wife and I both had 3 pay monthly accounts which we ported to EE a few months back. Last month I added a 3 payg sim to my phone and am able to manage that number on my account online or on the 3 app.Today my wife also added a 3 payg sim to her pho...

Best solution TS11 ***

Hi i got my new sim card sometime this month and i am having trouble with my voice Mail i want to trun it off so i don't receive voice mail anymore

Account Unrecoverable

Hi,I was abroad and I lost my phone. I immediately contacted 3 through live chat and they helped lock my number and SIM. My internet connection was spotty so I couldn't save a copy of the conversation and I couldn't even say thank you to the agent.Ha...

High 1st bill

Why is my first bill so high. And more out of my account than it should have been!!!!!

Charged more for my 1st bill

I want my over 18 age turning on

Update and Access issues

After the update yesterday I was eventually able to re-register my account only to be left with no Internet access on my hub or mobile. I work from home and this is unacceptable. With no resolution and no timescale for a fix the call center are unabl...

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