Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Three Pay

Does anyone know when the 3rd party charges limit resets? To clarify this is the £240 limit set by The Payment Services Regulation 2017. Is it an automatic thing?I upgraded to PAYM on the 21st July and my cycle runs from 29-28th so first bill is alre...

Sick of Three

4 credit checks, all passed, 4 emails confirming the order, 8 PDF documents and 2 texts asking me what I think of the service. Still no email with a PDF Esign document, wait 72 hours and if you don’t get the email we can cancel the order and do it ag...

ML by Fledgling
  • 828 Views
  • 1 replies
  • 0 likes

Requesting PAC code

Struggling to get my PAC code from either text or chat or 333Text: i keep getting error: Hello. Sorry, but we're struggling to verify your account. Please go to 3.uk/iai  for more infoChat: please try again after 24 hours333: agent sent me to custome...

BL888 by Fledgling
  • 1403 Views
  • 2 replies
  • 0 likes

Proof of Usage

I was mugged and my device was stolen, and my phone insurers require a proof of usage from Three in order to process my claim for a new phone. I have requested a proof of usage from Three more times than I can count now and I am going in complete cir...

CBush221 by Fledgling
  • 834 Views
  • 1 replies
  • 0 likes

Dpd

I have the Google.pixel 9 arriving in 2 days but have nothing yet from dpd confirming this order,is this the norm?

Overseas data roaming

In Malaysia at the moment and can’t get data roaming activated. On pay as you go and the 3 website and tech support are not very helpful.any suggestions?

Quite a lot wrong

 Two chips came with my new phone. When I registered with my Apple ID. The chip was PAYG. The DOB won’t edit and says 1901 for my year of DOB. My pay monthly deal isn’t an option for the registration. The Apple ID is locked to the bogus registration.

Help with refund of account balance

Hello, I need help with receiving a refund of my account balance. Last month I brought a new Pay As You Go Sim with the 100GB Auto Renew Data Pack for £13.50 a month. I stupidly thought I needed to set up the auto top up myself but didn't realise it ...