How do you actually speak to a customer service person on the 3 network

[Geofracul]

Going round in circles

Would actually like to speak to a human being or don't you employ any anymore 

[KateS]

Hey @Geofracul,

You can get in touch with our team by giving us a call at 333 from your Three phone or via live chat. You'll have to answer a few questions first but we'll then get you connected to our first agent available. 

If you'd like to share a bit more detail on why you want to get in touch, I'll do my best to help you or point you in the right direction.

Thanks,

Kate

You'll need to answer a few questions first but we'll then get you connected with one of our agents when they are available.

[AngryJohn]

No you can't.

Once I have answered a few questions it gives me options. 

But when I press the number of the option I want, the automated voice says that this is not a valid option. 

Yet he just told me to press it. 

After trying a couple of times I then get cut off. 

Which has made me extremely angry. 

[Maxine]

Hmm, what options are failing for you? Can you talk us through where things are going wrong when on the IVR please?

Maxine

[Stefanycarlet]

Can you give us the numbers to press because I tried everything and still no luck. I got disconnected immediately. Three needs to make this easy for customers. What about elderly people?? 

[JolliRog]

I have tried both of these and every number I could find on line.All I get are automated menus and text bots.

Shocking!

[BerkshireYorkie]

Kate,

Your Live Chat service is beyond abysmal. I've wasted an hour of my life today with Live Chats that continually drop out or get responded to by people in India who lack not only basic customer service skills but don't even have basic manners in some cases.

Enough is enough, I'd like someone from Three customer service to phone me please, on the number shown on my profile.

I'm waiting.............

[PeteG]

Hello there. 

Welcome to the Three Community. 

It's disappointing that you've had issues getting support from the team on chat. As this is a customer forum, there isn't anyone here who can access your account or arrange a call back from the support team for you. However, there are people here who might be able to help you if you have an issue you'd like to discuss with the Community. 

If you it's not something you can discuss here, I'd recommend reaching out to the team on one of the contact options on the Support Page, or if you have a complaint you can head over to the Complaint Page and register a complaint there. 

Pete.

[HughJaeger]

"Issues" is a vile modern euphemism for "problems".

Newspapers and magazines have "issues". " Having issue" is an antiquated way of writing that royalty and nobility had children.

Misusing "issue" to mean "problem" is cowardly.

[JolliRog]

Will either of these hyper links get ne through to a human, before I waste even more of my time?

[Geluk]

Why not dial 333 or try CHAT?????????