I cannot update my address because my house name is greater than 10 characters

[yoxstu]

Your system will only allow 10 character for the house name or number. My house name is longer so it is impossible to enter my address. I called your customer services and they too were unable to enter my address. Your database limit is clearly too small. Please let me know what I am supposed to do.

[JonathanB]

Hi @yoxstu,

This sounds really frustrating, I'll see what we can find out and if there's a solution. Are you trying to update a billing address for an existing account, or place an order for a new line?

Thanks,
JonathanB

[techbloke]

It's likely the Royal Mail has given your house a number. why not just use that?

[yoxstu]

You can’t enter the address manually, you have to select it. As my house name is longer than 10 characters the system errors. Unfortunately the house does not have a number either.