Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

"Three Services" contact via Whatsapp

My partner has been contacted on WhatsApp by an account claiming to be Three, the contact is displayed as "Three Services" complete with correct 3 logo. The number used on Whatsapp is +44 **** ***** Can anyone confirm if this is a genuine Three conta...

Lu by Fledgling
  • 1320 Views
  • 3 replies
  • 0 likes

Best solution Phoning Australia while in Australia

Hi, hoping someone can help me. I’m on the Complete plan which I know provides Roaming while abroad. I’m planning a trip to Australia and am wondering if I will be able to call Australian numbers using my allowance, if it will come out almost pay as ...

AmyUnwin by Fledgling
  • 433 Views
  • 1 replies
  • 0 likes

Best solution Auto Top up - Unacceptable

I got my self a 3 PAYG sim to check the 5g coverage in my area... and well, its worse than O2. So, I didn't want to auto top up after the 30 days.I have looked up and down the app and there is no option to turn it off, there is no indication that its...

Nagasaki by Fledgling
  • 718 Views
  • 1 replies
  • 0 likes

Issue with changing last name

Posting here because I'm getting so fed up, I've been trying to change my last name with 3 with no success since I got married. They don't seem to understand that Polish last names come in male and female variants. I have managed to change my last na...

Best solution Seeing a complaint update

Got an ongoing account issue and keep getting emails/texts saying it has been updated and to check using the link. When clicked it just goes to the app - I can’t find the actual complaint anywhere on the app or web site! Any ideas..??

SKG69 by Fledgling
  • 412 Views
  • 1 replies
  • 0 likes

Scam Calls

Hi I just received what I suspect to be a scam call from 02** *** **** claiming to be Three and offering me a 40% discount on my bill.  I was sent a link by text and then asked to read out the passcode. When I challenged the person they said that the...

BAT1 by Fledgling
  • 406 Views
  • 1 replies
  • 0 likes

Proof of usage

Hello I need some help regarding proof of usage for my device. I have my invoices from Three, but the invoice itself does not list the IMEI number.For my situation, I specifically need an official document (or proof of usage letter) that shows the IM...

Dhiren by Fledgling
  • 629 Views
  • 2 replies
  • 0 likes

Best solution Go roam for longer

If I am going away for 21 days can I buy a 14 day Around the World Extra pass plus a 7 day one or do i need to buy the 7 day one when the first one runs out?

Janet by Fledgling
  • 632 Views
  • 1 replies
  • 0 likes