Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Amazing advisor

I was looking to update my contract and I was walked through it with so much patience and politeness by Tushar someone give this advisor a promotion he is absolutely brilliant!Thank you!

Nazz36 by Fledgling
  • 171 Views
  • 1 replies
  • 0 likes

iPhone 16 Pro Max

Just wondering if anyone else has been having problems when ordering the new IPhone yesterday on pre order day? I was straight on at 1pm to upgrade however when getting to check out it kept showing me an error message. I had spoken to someone from Th...

Swoods99 by Fledgling
  • 1429 Views
  • 2 replies
  • 0 likes

Fraud

0333 303 1447 I was wondering if this was a fraud number claiming to be three? 

Raj2 by Fledgling
  • 185 Views
  • 1 replies
  • 0 likes

Cant log in

I cant log in to my three app and browser. Its just keeping say session timeout. I already reinstall the app.

Jhayel by Fledgling
  • 420 Views
  • 5 replies
  • 1 likes

Best solution Roaming - Joined before 2021

I joined three before 2021 and my account has not changed or been upgraded. Have arrived in Europe and received a rate advice text message telling me that my UK allowance applies here and that I do not need to pay a daily charge. But trying to make a...

Roaming in USA

I travel to the US at the weekend for a week and I'm trying to find out if I can use my monthly 100Gb of data, and if so how? Or do I need to purchase something extra for the time I am out there? All the information I have read so far is incredibly c...

Joe81 by Fledgling
  • 241 Views
  • 1 replies
  • 0 likes

Terrible customer service

I am extremely disappointed with Three's service. When I took a SIM-only contract, they did not ask for proof of purchase or the IMEI number. Now that my phone is lost, they are requesting these documents, which take an alarming 5 working days to pro...

Farhan1 by Fledgling
  • 209 Views
  • 1 replies
  • 0 likes

I need help

Hi, I’m about to default the 2nd attempt on direct debit, please advice how do I apply that August bill should be merged with September? This is the first time I’m defaulting in a year. Emergencies came up this month and I’m unable to pay my bill. Pl...

Wtfad by Fledgling
  • 196 Views
  • 1 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors