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on 04-02-2024 04:59 PM
This is a joke.
I got a late mark on my credit file.
No late payments in the years i have been with 3.
No letters to say its late, nothing.
Just a late payment.
So angry
on 04-19-2024 04:06 PM
Hi @ashleyc8626,
I'm sorry to hear about this and I'll do my best to help if possible.
Can I clarify, you've said "incorrect" late payment in the subject line, and later "No letters to say its late, nothing." I just want to check first, are you saying there was no late payment, and this has shown up on your credit file regardless? Or you have made a late payment, but you're angry that you didn't seem to get messages from us to chase this up?
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
04-04-2024 09:48 AM - edited 04-04-2024 09:50 AM
04-04-2024 09:48 AM - edited 04-04-2024 09:50 AM
You really should set up a direct debit. That way you can be sure your bills are paid and this issue won’t arise. I’m not in any way saying you’re at fault here but you get a £5 monthly discount for your trouble. It’s a no brainer.
on 04-02-2024 05:46 PM
Call 333 or use live chat to speak with customer services. This is a user forum so we have no access to your account. Failing that raise it as a dispute with the credit reference agency.