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Best solution Details on PAYG minimum usage & credit validity period

I have a few questions about the requirement to make at least one chargeable  activity every 180 days to keep the number active. Let’s say the chargeable activity we’re talking about is outgoing call.1. When does the 180-day period start for the SIM ...

Hard or soft credit check on phone upgrade

Hi I have been with three for 10 or 15 years and always upgrade my phone after a two year contract. I did this a couple of weeks ago to get a new phone and 24 month data package. I didn't really think about credit check implementation at the time, bu...

Contract cancellation

So if I take a new contract out with 3, it's one contract, but two separate DDs...one for the price plan and one for the device.So if I decide to cancel this contract within the 14 days cooling off period...can I just cancel the price plan, but conti...

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What is the process in cancelling my home broadband account given I am only a few months into 2 year contract? 

Callison by • Fledgling
  • 1921 Views
  • 2 replies
  • 0 likes

Bared line

Am writing to know why line has been bared from making and receiving calls after I made my payment 

Nnamdi by • Fledgling
  • 2460 Views
  • 3 replies
  • 0 likes

Impossible to get my proof of blacklisting

I've sent my proof of purchase to <email removed as no longer in use> multiple times now and customer service in chat have been shocklingly inconsiderate and incompetant. I've had over 10 conversations with customer service (And i've saved each trans...

gympsy by • Fledgling
  • 6105 Views
  • 9 replies
  • 0 likes

PAC Nightmare

Please can someone help me as I am getting nowhere with three customer service. I have requested a PAC from three, which I gave to my new provider and the PAC should have taken place on Friday 27th Oct. Unfortunately the PAC did partially take place ...

Best solution Potential Upgrade Scam

Hi ,I keep getting calls from a call center saying they are from Three and I have been selected for an upgrade as special promotion even though I am only 12 months through a 24 month contract. They call from mobile number starting 07451. I have not g...

SimonP by • Fledgling
  • 15054 Views
  • 14 replies
  • 2 likes