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Need help

Hi, I’ve recently got a sim with 3. I was away on holiday when I ordered it and haven’t long got back. I’ve put the sim in my phone and tried making an account/logging in but it just keeps saying error. I also asked to transfer my old phone number on...

Best solution Roaming Charges Phone use in USA

Hi, Just returned from a holiday in USA and I have a query. Whilst away I switched “Access data using mobile network” and “Connect to data services when roaming” both to off, and I had a spending cap set at zero. Whilst in USA I needed to make a phon...

mel54 by • Fledgling
  • 3884 Views
  • 5 replies
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Roaming Abroad

Roaming charges abroad.I choose Three over six years ago because of their coverage worldwide .I was very happy with the terms and it was convenient when travelling.Since Brexit,the new contracts people have been forced onto ,mean it is now a complete...

Andybirt by • Fledgling
  • 1403 Views
  • 2 replies
  • 0 likes

Unable to view Bill

Currently unable to view latest bill as PDF online or via the app (Failed to load error)Tried multiple devices/browsers and three app which all show errorsAsked live chat now "5" times to send me the bill via email which they promise they will... but...

Speaking to a person

Does anyone know the number and option number I call from abroad to speak to an actual person not just loads of options to press, which when pressed takes me to more options then recorded messages.The chat box isn't working either!

Allowance refresh daye

Hello, is there a way that I can work out when my allowance resets? I am currently in Spain and cannot connect to three to register for my3.the Direct Debit leaves my account on the 7th of the month if this helps. thank you 

Roaming

I have come to Australia from the UK and I can't find out if my plan is a advanced plan ,allowing me to use my allowance here 

Hope by • Fledgling
  • 969 Views
  • 1 replies
  • 0 likes

Activating Sim card

Hi I’m trying to activate my account and I’m having issues trying to do it  also need help trying to transfer my my old number to my tree SIM card 

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