Accounts and services - Get support for Three services

Three+ issues 10/11/2022

Hi everyone, We have been made aware some customers are having difficulties connecting to Three+ and our technical teams are investigating this issue as a priority. I've moved any related posts to this conversation, and will update this post as soon...

Why can’t 3 get it right

I’ve been with Three for several years. I updated to a new plan based on an offer £14/month with 6 months half price. I received several letters each with the wrong plan details. Spent a long time with CS correcting it. First bill has arrived and gue...

Best solution Unlock code

I have confirmation that I own my 5g hub and it is not owned by three so why do I need a pin to get into it, does anyone know how to unlock the router from three especially when they do not own it

To transfer my new contract sim to my old number

Hello I need help please

Complaints about Three service in Broadway store (Bradford, UK)

I am a new customer. I signed up for a plan on Thursday 3rd November 2022 (last Thursday). Today is Tuesday. My SIM does not have 1 week.Since the last Saturday (5th November 2022), I want to cancel the application. In the store, they said they canno...

Contract information

Hello, I am on three contract for unlimited data and calls on a promo for £19 monthly, I will like to find out if i can also make international calls on this contract as well , calling Africa from the UK and how can I remove browsing restrictions if ...

Social tariff

Hello,]Is anyone know if Three offers ‘social tariff’ plans for low income and benefits customers?

Bill

Good morning, I already paid my bill on the website but still they want to take direct debit of the same amount I have already paid on the website

Cancel contract

Hi . I have two numbers with three . The number I want to cancel has not been used for a couple of years and want to save money and cancel it but I do not have the sim, do not have a password or login details or paperwork for customer services to can...

how come i have two phones on three if i top up £10 i can get 10gb of data and on the other i can on

how come i have two phones.both on three (both my children’s, one is a two month old sim and one is a well a few years old sim)if i top up £10 on the new one, i can get 10gb of data and unlimited calls and txt and on the other older one, i can only...

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