Incorrect missed payment on my credit file

[Dlm0211]

Hi, 

I’ve recently had a missed payment added to my credit file as of the 10th of march even though the bill was paid on the 28th of feb. 

I’ve spoke to someone on the chat function who has stated that this is due to a change in the billing cycle making the payment late and that it will auto update on the next billing cycle. 

Is this information correct? It’s not quite adding up to me. 

Thanks in advance!

[Bobsp]

I now have the same issue, never missed a payment, Three didnt take the payment on time, just before Christmas, I have no idea why, now I have a late payment on my credit file.

We are just in the process of re-mortgaging and this is causing issues with the lender.

Three see the error, but say it will take 30 days to look at making any correction. Been with Three (2 numbers for years)

Fuming at this......Companies just shouldn't be allowed to do this as someone sees fit without understanding whats happened..........

[Maxine]

Hey, 

We're sad to hear you've had this issue. It's great that the team have been able to source the problem and get this rectified for you. Any negative entries that have been removed from your credit file, can take up to 30 days to reflect.

We totally appreciate the delay can be frustrating, and know it's important to have this corrected. Let us know if the team who are in touch have updated you in the next few days.

Maxine

[Panda1]

Seems to be a reoccurring issues. I was overcharged for something I didn't have and now have a "1" with the wrong amount on my credit file. When I sorted this out originally they said it would not get recorded on my file. Now I have raised a case to go to the credit file team but no guarantee it will be taken off. Absolute joke, do they not realise that their errors cause repercussions for us? Been a customer for 20 years and the service of late is appalling. 

[KateS]

Hey there,

I'm sorry to hear you've had an incorrect marking on your credit file.

Unfortunately, our Customer Service team can't guarantee that a credit amendment will be made, however, it sounds like a case has been raised to the correct specialist team who will pick this up and investigate.

Thanks,

Kate

[ashleyc8626]

i am having this same issue, absolute joke of a company, 

[JonathanB]

Hi @Dlm0211,

I'm sorry to hear about this.

I'm not completely clear on what happened, and we won't be able to access your account when discussing the situation here on a public forum.

I'd recommend to check your PDF bills on My3/Three App for the last couple of months, and hopefully that should help figure this out. Are you on a Direct Debit, or have you been paying by card? When you say a change of billing cycle, have you requested to change your bill cycle?

Please don't share private info on the community, but perhaps if you walk us through the situation in more depth around when the recent bill and payment dates were, we'll have a better idea?

Thanks,
Jonathan

[Jessx2001x]

I've got this same issue to, my bill date was the 28th May , I paid on the 24th May and it's saying I've missed payment date I even have a text saying thank you for the payment , ....

[PeteG]

Hello. 

Usually payments are supposed to be paid 10 days after the bill is generated. In some cases, if you're on an older contract, you get up to 19 days. 

Based on what you've described, your bill date would have been 28th April, and that payment would have been due on or around the 8th of May, or if it's one of the older plans, on or around the 17th of May. It seems like that payment was late. 

Pete.

[Javier240]

Hi Jonathan, I have a similar question, could you please have a look?