incorrect monthly charge

kev5 · ‎16-09-2025

I have a current plan of £8 per month but i being informed the charge will be £18 yet i havent exceeded my airtime or data usage

JadeF · ‎17-09-2025

Hey @kev5

Welcome to the Three Community Page.

If you have access to the Three app you'll be able to view a breakdown of your bill via your account. If not, pop over to the Customer Service team and they'll take a look over this for you.

Thanks, Jade

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View solution in conversation

JadeF · ‎17-09-2025

Hey @kev5

Welcome to the Three Community Page.

If you have access to the Three app you'll be able to view a breakdown of your bill via your account. If not, pop over to the Customer Service team and they'll take a look over this for you.

Thanks, Jade

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.