I pay for 5 phones a month, one of which is for my mother-in-law who is 87. Her phone (Motorola G6) is supposedly 4G compatible (I checked last time she came to visit, she lives about 100 miles away) but today, whilst she had data and was able to call via Whatsapp, she couldn't make or receive any voice calls. She travelled into town and spoke to someone at the Three store who told her she needed a new Sim card but she needed ID. She travels back, gets her passport and then obviously she doesn't get a new Sim because she isn't the account holder. In the end, I call up and get someone on the phone who tells me that the whilst the phone is 4G, it isn't compatible with the network because it doesn't handle VoLTE so, tough... Can I put you through to the channel where you can buy a new phone.
Anyone else have this problem or is it something specific to this phone. I know it is hardly the latest Samsung or iPhone but its fine for her needs and isn't more than about 3 years old.
