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Proof of usage

I requested proof of usage on the 12th of March 2024. I'm still waiting for it. Can someone help. I messaged John directly but no response. 

3264Iqra by • Fledgling
  • 1333 Views
  • 2 replies
  • 0 likes

Name Change on Broadband and Mobile Account

Hi there. I have emailed the <email removed as no longer in use> three times now with the relevant documentation and information that I need to update my surname on my broadband and mobile account. This situation is unique and sensitive and I don't w...

How to find last chargeable usage on my account

I’m attempting to find the last chargeable usage on my account so that my account isn’t cancelled beyond the 180 day window, but the usage listed at https://www.three.co.uk/account/billing-events/unbilled doesn’t appear to go back far enough so I can...

jeffcole by • Fledgling
  • 1173 Views
  • 1 replies
  • 0 likes

Plan price increases after adding to basket

My plan is expiring and I was offered a deal at £11/mo which suited me. I added this to my basket but it was then shown as costing £18/mo! I have screenshots showing this but uploading images seems to be a faff through this interface.

Kk

Hey, my phone does not work,I still under a contract for 9 months .  

Kinga by • Fledgling
  • 1610 Views
  • 3 replies
  • 0 likes

Password App No, PC OK

My password is not working on the android Three app, but does work on a PC in chrome and edge. How do I get the app to accept the password?

djsjw65 by • Fledgling
  • 1400 Views
  • 3 replies
  • 0 likes

Contract comes to the end

Dear all, please can you help.My contract with three is coming to the end the 1st of April, however, I will be abroad until the 9th of April. I am planning to switch to a different provider on the 10th of April. My question is how much would I be cha...

Irina12 by • Fledgling
  • 1390 Views
  • 2 replies
  • 0 likes

Phone collected by dpd but was lost

Hello I have a really big problem I was contacted by a three call centre last august about lowering my contract and having a free Apple Watch as a reward. Baring in mind I have autism and adhd so of course I couldn’t say no! so the next 2 days a S23 ...

RK19 by • Fledgling
  • 3240 Views
  • 5 replies
  • 0 likes