My data add ons are refusing to cancel

[jasongib05]

I've had two monthly boosts for a few months now and I've tried to cancel them multiple times by going on the app and pressing remove on them. However, if I changed tab and go back, or close and reopen the app, the add ons reappear. Same thing with the online My3 version but if I refresh the page the add ons reappear. Please help me.

[PeteG]

Hello. 

Once you remove them, you should get confirmation that the request has completed. However, they addons will still be active within the current month since you've been charged for that, and they will drop off once the allowance refreshes for the following month. 

Pete.