Hi there,
I'm really sorry for the delay in us spotting your posts. This sounds like it's been an exceptionally frustrating time for you the last few days.
The Three Community is intended as a peer to peer support platform, and of course the moderation team will do what we can to give advice if a question is better answered by Three rather than another customer.
However, we won't be able to secure you credits or refunds from here, and the issues with activating your SIM will be best looked at with a team that can access the account.
In terms of investigating what fault or error you've faced, and to discuss whether a refund or credit on either account would be possible we'll need to direct you to the respective teams that have access to your PAYG and Pay Monthly accounts.
I'll send a private message to your community account with advice on how to get further help and raise a complaint if you wish to do so.
Thanks,
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
