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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Best solution Statement

Hi I need a statement sent to my postal address. I need it as proof of address. Thank you

Naeem by • Fledgling
  • 586 Views
  • 3 replies
  • 0 likes

Three Trade In Scam

I have been a Three customer for over 15 years and I am shocked at this.I recently upgraded to a new phone. As part of that upgrade I for the first time agreed to trade in my previous phone. I was told the value of this was £339. I said for it to be ...

Forza98 by • Fledgling
  • 454 Views
  • 2 replies
  • 0 likes

Three + app crash

trying to log into my three + app but it has been loading for the past 10 minutes?? I assumed there was an update so checked my App Store & there’s nothing to update. I also deleted & reinstalled the app. Still not working!! 

Roon by • Fledgling
  • 468 Views
  • 3 replies
  • 0 likes

Spoofing my number

How do I report spoofing of my number ? Is there a link to save having to phone customer services ? I have had several people call me and ask who I am as I’d called them . i think it relates to an attempt to scam me a few weeks ago . I’ve reported ev...

DaveB53 by • Fledgling
  • 433 Views
  • 4 replies
  • 0 likes

Awaiting refund

Hi could someone tell me when i should receive a refund for an upfront payment made for a cancelled device that wasn’t delivered?I cancelled my device before delivery on the 8th of October and had that confirmed by an operator but I still haven’t rec...

Garygee by • Fledgling
  • 398 Views
  • 4 replies
  • 0 likes

Best solution Paramount plus Premium

It is really annoying that it isn’t possible to upgrade the tier of Paramount+ from the included Standard to Premium. Would be nice to have the option to select a higher tier and pay the difference in cost through my monthly bill. 

Best solution travelling to Malaysia

I am travelling to Malaysia in November and would like to know if I can use my phone while I'm there 

Ian6 by • Fledgling
  • 327 Views
  • 1 replies
  • 0 likes

Scammed by THREE

If you are reading this you should seriously think about moving away from THREE. THREE issued an unauthorised PAC for my phone which resulted in fraud to the tune of £18,500. 3 months later they did exactly the same to my replacement phone. As you kn...