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Scamming in the name of recurring payment

My 24 months device contract is finished, and they are still charging the same price for the 25th month in the name of recurring payment. If I don't select a plan, they keep charging this amount automatically just for the SIM plan.They can stop/pause...

Name change

Hi I hope someone can resolve my issue its been 2 weeks since I sent marriage certificate and other relevant emails with D O B and postcode. I have seen other members saying it takes too long for this to be resolved hope someone can resolve this asap...

Thank you

I couldn't find an email address to say this directly so I'm hoping the people at Three+ see this. I just wanted to say thank you. I joined Three because the loyalty scheme seemed really good and it had a good price for the tariff I wanted and I have...

Roaming passes disallowed roaming

I purchased a few 3 day ATW passes to use in Australia.  I had to call customer services to confirm they had been added to my account because nothing showed on my account page, I was assured they were added and I could see the extra charge on bill.Fa...

Travisty by • Fledgling
  • 208 Views
  • 3 replies
  • 0 likes

Can't understand why I've failed the credit check

Been a 3 customer for well over 10 years, paying by direct debit, never missing a single payment.  Have credit cards, always paid off in full.  No mortgage, home owner.  Full time accountant.  Perfect 999 score with Experian.Tried to upgrade my phone...

Overcharged in the name of services

I have been using Three for almost three and a half years now. Last month, I changed my contract to 120GB. However, when I received my bill for this month, it totaled around £164.87. Upon reviewing the bill, I noticed there was a £148.87 charge for e...

Simon023 by • Fledgling
  • 141 Views
  • 1 replies
  • 0 likes

Can’t pay one-off payment with my card

I’m trying to upgrade my phone and plan, sorted a good deal speaking to an advisor, but when it came to paying a one-off fee for delivery (£4.99) my card was rejected! Tried my partners and my mum’s card, they were also rejected. The advisor asked if...

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