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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3494 Views
  • 0 replies
  • 9 likes

I was scammed by a Three sales person

On August 23, I tested Three's 5G network in my area. I signed up for the two-year contract, got the 5G device, and gave up less than one week later because it was awful. I had no problems returning it.In the meantime, the salesperson offered me a fa...

Number not on record

Been trying to log into my account since the update, have been unsuccessful every time. Now when I go to log in, it says my number isn’t on record… have been with three like 6 years now, maybe 7. Same number same sim, just can’t log in to manage my a...

Incorrect missed payment on my credit file

Hi, I’ve recently had a missed payment added to my credit file as of the 10th of march even though the bill was paid on the 28th of feb. I’ve spoke to someone on the chat function who has stated that this is due to a change in the billing cycle makin...

Dlm0211 by Fledgling
  • 217 Views
  • 3 replies
  • 0 likes

Dangerous Scam

Ordered a couple of Three £5 monthly sims. Instead today received an iPhone 15 max pro. Shortly after receiving it the phone rang and someone claiming to be from Three asked if I had received the sims. I said no and explained what I had received and ...

Mik77 by Regular
  • 614 Views
  • 5 replies
  • 1 likes

How to cancel recurring payments

Hi my dad is very poorly and doesn’t use his phone anymore. He has a 3 sim and has recurring payments taken out his account but he does not know the login details to cancel these payments and can’t do it through his bank. How can we sort this for him...

Scam Calls

Please can Three confirm 1. Would your upgrades team ever call to offer a discount/offer2. What number would they call from?I get mobile numbers and 0121 numbers calling me a lot 

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