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No Nero vouchers this morning?

HarmonyRanger
Fledgling

Hello, I can't see the Nero voucher this morning. Has this offer ended?

Best solution
Best solution
JonathanB
Community Moderator
Community Moderator

Hi everyone,

Just to confirm, the surprise spin offer is replacing the usual £1 Caffe Nero offer for this week only. This will be back to normal next Monday.

Thanks,
Jonathan



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52 REPLIES 52
Chris31
Regular

I'm definitely sure that I have posted before on these boards but it seems to have reset (?!).

For anyone looking for the Cafe Nero code for this week, it is in the surprise spin section.

The confusion: 3 being 3 have conflated the weekly Nero code with an additional promotion to win a Cafe Nero for a monetary amount/year's supply of coffee/your drink entirely free.

The mechanic is you spin the wheel and it will either give you a £1 coffee code (if you're 'unlucky') or presumably, if you are lucky you get one of the other coffee prizes.

No idea on whether this offer/spin resets every week and will be a Cafe Nero code, I think the jury is out on that front.

The poor level of communication is about right for 3. Like with the 3G switchoff, the only time I found out they'd done this was:

a) they had done it without any notification via email/letter/text/carrier pigeon and since I had an incompatible phone and only knew when I'd had people asking me why I wasn't picking the phone up. I said I've not had any calls for weeks (I don't get that many calls anyhow). As a network, you hold details of my phone and the specifications, if it doesn't work with VOLTE then it is your duty to say.

c) I had no coverage where there was only 3G previously and finally,

d) where there was 4G coverage, it was even more overloaded than before! Not that that made much of a difference.

JonathanB
Community Moderator
Community Moderator

Hi everyone,

We've noticed quite a lot of posts this morning about the Caffe Nero offer, so we've merged them onto one topic to keep things tidy, and ensure everyone can see the update.

We're sorry for any confusion. Your Caffe Nero code is obtained in the surprise spin section of Three+ this week. We're giving a chance to win other related prizes such as completely free drinks. Check out your Three+ app for more info.

Thanks,
Jonathan



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HarmonyRanger
Fledgling

Thank you for your help, I won a free drink 🙂

I work in marketing so I get why this has been done - "highlight the offer, it's a benefit that can be changed at any time, etc, etc".

But - just as a bit of feedback - I think the £1 drinks should have stayed where they were with just the competition prizes on the wheel and a "Better luck next time, but click here for your weekly £1 drink offer" if you didn't win.

JonathanB
Community Moderator
Community Moderator

Thanks @HarmonyRanger, hope you enjoy the free drink on us 🙂

I've passed your feedback onto the Three+ team.

Thanks,
Jonathan



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Sharvy
Fledgling

Hi I have logged out and in and still no sign of this wheel- any help and the online chat have no solution accept wait until next week

Bramley86
Regular

I’m sorry but why would anyone prefer a surprise spin where they MIGHT be lucky and get a coffee when previously there was a weekly guaranteed Nero’s code? The surprise spin you suggested gave me 15% off Adidas… can’t imagine many people being happy with this new idea compared to just having a Nero’s code every week!!!

JonathanB
Community Moderator
Community Moderator

Hi @Bramley86,

Did you get the Adidas code on this week's surprise spin which started this morning or last week's?



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Bramley86
Regular

Okay, the surprise spin was on the my codes page. The Nero’s one has just popped up at the top of the main page. Thanks

JonathanB
Community Moderator
Community Moderator

Thanks @Bramley86, I'm glad to hear it seems to have just been a delay with your app changing over from last week's to this week's offers. I've been advised the Caffe Nero offer should be back to normal next week.



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Alicat
Fledgling

I don’t have the surprise spin option ? Where can I find it?