No access to 3 account or contract

[Fizz]

I have a three contract for a portable wifi data hub that isn't on my account. I have been trying to cancel this for a few years now and it has resulted in hundreds of pounds lost. I have checked everywhere for any details or access to the account and have found none, but the money consistently leaves my account every month for a service I haven't used nor want for years.

I have contacted three support line via call, and have had no luck spending hours at a time being transferred from department to department in a loop I can only compare to the 7 layers of hell. Any help would be wonderful.

[JonathanB]

Hi @Fizz,

Did you manage to resolve this issue last week? Let us know if you still need any help.

Thanks,
Jonathan

[PeteG · Accepted solution]

Hello, Fizz. 

It's disappointing to hear your having issues finding the details for the account. The SIM card should have the phone number for the account on it, which you can access through the devices admin page. Alternatively, you should be able to use the reference number for the direct debit to help the support team identify the account, since that reference number is your account number. 

Pete.