No active plan

[Mibs1]

I’ve had message from three saying a bount closed and no active plans? Any help?? Different sim card but same number 

[JonathanB]

Hi @Mibs1,

Did you take a new line and get the same number transferred over, rather than upgrading the existing plan? It sounds like you've cancelled the old account and opened a new one based on what you're describing at least.

You may be able to link the accounts with a feature we recently added, check for this under More Actions when logged in:

If this doesn't solve the issue, I think you're best to check with customer services as @Paddiewack suggested, if there's 2 accounts on the system with all your personal details matching then they should be able to link them up for you.

Thanks,
Jonathan

[Paddiewack]

I’d like to help but you’ll need to elaborate more. 

[Mibs1]

• I’ve kept same number but different SIM card. When I went to pay this month account and after I pays it says no active plans at the tip of the page 

[Paddiewack]

Then it’s clear you need to contact customer service.