Got an email from three to say my order has been cancelled even though it originally said it had been accepted and would be delivered tomorrow. A number had phoned me once yesterday whilst I was at work and then tried early this morning too. I had no idea it was Three until I looked the number up and by the time I did they had cancelled the order. Contacted three through live chat to which the person said my account was under investigation because I didn’t answer three’s security check questions over the phone and that I had to wait until they had completed their investigation before I could order the new phone again. Has this happened to anyone else? How long did you have to wait before you could order a new phone?
The person on the live chat also said they do this with every person that is upgrading to a high end phone, but my sister never received any phone calls and she ordered the same phone as me. Just seems a bit strange.
