Accounts and services - Get support for Three services

End of 2 year contract query

My Two Year Contract Update ends at the end of December. It is unlimited and was upgraded two years ago when I got a new iPhone 12 which I am very happy with. if I choose note to upgrade my phone will the contract continue at a reduced charge or if I...

Can i change my e-mail?

Hello! I made a mistake with email address when creating account, can I change it? My email that is **********@gmail.com Have a nice day!!

Phone not working unless connected to WiFi

I went into my local Three store on Tuesday as I was having an issue with my phone. The member of staff I spoke to reckons it could be because I'd put my sim card from my previous one in it so arranged for new sim card with the same number to be sent...

My 3 Problems

I'm so frustrated. The Three app just fails to work properly on my phone (Pixel 5 - new last year). It's just hit and miss. I'd say 90% of the time I can't log in to My 3 account to check my usage and buy add ons. Topping up using the app NEVER work...

How do I remove a recurring monthly boost?

Hello, how do I remove a monthly boost? I bought a monthly boost once but it seems to bd recurring every month. I just want to cancel it but can’t see where on th eve app to do this. Thanks

6-digit verification text - sending to alternative phone

I can no longer access my account dashboard on the three website. I need to set up to send the 6-digit login verification code to my regular O2 mobile because my three broadband sim lives in the dongle in a waterproof enclosure up a mast and connects...

Need help

Hi, I’ve recently got a sim with 3. I was away on holiday when I ordered it and haven’t long got back. I’ve put the sim in my phone and tried making an account/logging in but it just keeps saying error. I also asked to transfer my old phone number on...

Best solution Roaming Charges Phone use in USA

Hi, Just returned from a holiday in USA and I have a query. Whilst away I switched “Access data using mobile network” and “Connect to data services when roaming” both to off, and I had a spending cap set at zero. Whilst in USA I needed to make a phon...

Roaming Abroad

Roaming charges abroad.I choose Three over six years ago because of their coverage worldwide .I was very happy with the terms and it was convenient when travelling.Since Brexit,the new contracts people have been forced onto ,mean it is now a complete...

Unable to view Bill

Currently unable to view latest bill as PDF online or via the app (Failed to load error)Tried multiple devices/browsers and three app which all show errorsAsked live chat now "5" times to send me the bill via email which they promise they will... but...

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