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Overcharging

Mixer
Fledgling

Tuesday

Tuesday

U don't understand why I was charged the monthly payment on the 3/3/2025 and today I have received an email stating money will ve taken again? Why am I paying twice in March 2025 payment was taken on the 3/3/25  now taking another payment on 25/3/25?

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2 REPLIES 2
JonathanB
Community Moderator
Community Moderator

Wednesday

Wednesday

Hi @Mixer,

Do you have a Three Your Way phone plan? Could this be one payment for your airtime, and the other for your device loan?

Thanks,
Jonathan


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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Paddiewack
Rising star

Tuesday

Tuesday

If this is a new contract then you pay an amount shortly after your number is connected;effectively to bring you into your regular billing cycle,and then a payment shortly (ish) after that. You’ll now be billed on the same date each month.Check with customer service on 333 if you’re unsure.

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