REQUEST TO ESCALATE COMPLAINT:
YOU HAVE OVERCHARGED ME THIS MONTH, DESPITE MY PREVIOUS COMPLAINT REGARDING ALL THE PREVIOUS COMPLAINTS.
YOU TOLD ME ON THE 2ND DECEMBER THAT YOU WOULD BE CREDITING MY ACCOUNT WITH A GOODWILL GESTURE OF £10. YOU HAVE NOT DONE THAT.
YOU TOLD ME ON THE 4TH DECEMBER THAT YOU HAVE CANCELLED THE NUMBER ENDING IN 1092. YOU HAVE NOT DONE THAT.
INSTEAD YOU CHARGED ME £22.75 - MY BILL SHOULD BE £6.
I HAVE WASTED DAYS NOW TRYING TO RECTIFY YOUR MISTAKES.
SORT THIS OUT AND REFUND MY OVERCHARGES.
