Paying after contract cancellation.

[Dee1]

Three services have been appalling. I have had to cancel 3 lines and a subscription. They tell you to contact to cancel your contract. But it’s all a scam, or why do you have to bill people for lines that are not active? Why do you have to bill someone for after they have already paid or complete payment for device all in the name of last generated bill even after contract has been cancelled?

[JadeF]

Hello @Dee1 

Welcome to the Three Community. 

We're sorry to hear that you've been unhappy with your recent experience with us. 

At the time of taking your contract with us this wouldn't have been subject to the Consumer Credit Act, meaning there was no device finance component to the monthly line rental and therefore no point where the device could be considered “paid off".

We send end of contract notifications to our customers to make them aware that they are coming to the end of their minimum term and ask that they reach out to us to make the necessary changes. If we don't hear from our customer, we would continue to take regular payments as there was no request to cancel the account or change the price plan.

If you wish to raise this complaint with us, and discuss further, you can find ways to do so here. 

Jade