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Best solution Additional billing nightmare

This is so frustrating. Called three from Canada to be told go roam doesn’t work there and to use daily data passport. Which I did. Come home to a bill which includes a 14 day go roam pass a 3 day go roam pass and one of the days I used a data passpo...

LORSIE13 by Fledgling
  • 2510 Views
  • 4 replies
  • 0 likes

Three Does Not Acknowledge Return of Item

I ordered Home Broadband, but at the payment page the Three website crashed with a message that the order had not been completed. So I tried again. This time it worked. However, the first order DID work and I ended up with two devices and two contrac...

AVJ113 by Fledgling
  • 4547 Views
  • 11 replies
  • 1 likes

Issues contacting the help service

Does anyone have a way to contact support that actually works?I am abroad and my phone is lost/stolen.The link to report it takes me to the live chat button, which does not work (opening console shows an error in the JS code) I have tried to call the...

Sim not working and roaming charges

My sim not working properly, can only call limited numbers and cannot text at all. Spoken to several agents on the phone and on chat nobody can or will resolve the issue, even sent me a new sim which didn't work. Also getting roaming charges as live ...

Marka by Fledgling
  • 2807 Views
  • 6 replies
  • 0 likes

App help

 So three is not letting me log into my app for some odd reason, been happening for a while. I contacted customer service through live chat but they ended the conversation before any solution was offered and the three phone call is useless as it’s au...

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Three bill

My three bill this month is extremely high so i went to take a look at it and it is charging me some third party purchases that i had already paid in the recent bills. Does anyone know how to fix this?