Account and services

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Conversations

Account suspended

Hi I Received a text yesterday saying that my direct debit hadn’t gone through. please log in and make payment or services will be suspended. I can’t access the app and it doesn’t recognise my phone number or password now. I have to re-register with ...

Unable to re-register for My3

I have both phone and fixed wireless access on Three. Both were migrated to the new IT system during last weekend. On Monday, I could re-register my phone account with My3, but as I use the same email address for the fixed wireless access account (it...

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Anonymous by Not applicable
  • 7851 Views
  • 5 replies
  • 2 likes

Can't register for 3 app

Backstory: I got a text from 3 to say my direct debit hadn't gone through and to contact them or check my account. It has not been changed/amended in years so no reason for this and so I called my bank to say 3 haven't requested it (issue 1 but not t...

How to Cancel Smart Watch addon?

I'm having an issue trying to cancel a smart watch pairing addon.. theres nothing in my account that allows me to cancel it and after numerous online support chats they seem to not be able to cancel it also? 

Jm1tty by Fledgling
  • 4031 Views
  • 5 replies
  • 1 likes

Two factor identification

How does one get rid of two factor identification? I manage my mother's affairs as attorney and need to log in to see her bills. She cannot "do" text messages; most of the time she cannot actually make or receive calls on her mobile - but it is a sec...

Samsung Galaxy Watch Plan issue

Having an issue with My Samsung galaxy watch 5 LTE and setting up a Smart Watch Plan.I started the setup process and all was going fine and it said "Setting up service". I went to bed and in the morning I went back onto it and it said Unable to start...

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Jm1tty by Fledgling
  • 1226 Views
  • 2 replies
  • 0 likes

Constant texts from 3

I am receiving multiple texts from 3 about roaming charges. I have had 21 texts in last 24 hours. How do I stop them? 

Peterc by Fledgling
  • 1633 Views
  • 3 replies
  • 0 likes

***@gmail.com

How much more do I need to tell you so that you can deal with my problem! you have to take care of your customers!!

Aljona by Fledgling
  • 1595 Views
  • 3 replies
  • 0 likes
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