Accounts and services - Get support for Three services

I cannot update my address because my house name is greater than 10 characters

Your system will only allow 10 character for the house name or number. My house name is longer so it is impossible to enter my address. I called your customer services and they too were unable to enter my address. Your database limit is clearly too s...

Plans

Dear support team, my name is zemen, my plan should have been auto renewed yesterday midnight. Three companey has deducted £20 from my account but my plan is not renewed. I cant call or write text messages. Instead of giving my full package 50Gb data...

Best solution Three app doesn't work, Three website doesn't work. What's going on?

I have a Three number and account. I use it on my Huawei AGS-L09 MediaPad, which runs on Android 7.0. I had the My3 app installed. The app announced that it was no longer operational and that I should instead install the new updated Three app. I ...

New so need advice please

Hi everyone,I have just joined Three Pay As You Go and would like to know what the Pay As you Go service is like?At the moment I have a temp Three number, as I am testing it out and so far so good. Is Three Pay As You Go reliable enough to rely on fo...

Billing

My bills increases every month than expected.

Best solution Call Forwarding / Divert on PAYG

Did something happen with call forwading on PAYG. I have 2 sims, one old plan and one new plan. Call divert doesn't seem to work on either of them anymore. I have tried different devices and also using short codes and phone menus with no luckPaul

I cannot reset my password

Hi I'm having issues with changing password for my father's my3 account. I have tried over 30 times now and simply don't understand what's wrong. I requested a temporary password and use it to log in to my3 account, as soon I log in, it asks me to ch...

Old Customers - has anyone managed to get an eSIM yet?

Hi All, I am just interested to know if anyone from old customers (on old system) already managed to get an eSIM? I know that all old customers are recently being migrated to the new system which allows them to finally swap their plastic SIM card to ...

Offer for long-time customer - is this legit?

I received a call today from 01156473601. The person said they were from Three and that as a long-time customer, they were offering to reduce my phone bill by 30% for the next 12 months. I didn't want to give my personal details so they hung up. Is t...

IMEI Blacklist request - non-existent Three customer service

Hello, After several conversations with your customer service team I was finally directed to the proofs email address to get my stolen phone blacklisted. I sent all the relevant information last week, but this blacklist request seems to have fallen i...

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