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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Chargeable events within 180 days

In the terms & conditions of the new PAYG, it says "If within a 180 days you have not made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other Three Servic...

Go Roan Add On Pass

My son went to Thailand and purchased a go roam pass for £50 for 2 weeks, when this didnt work he bought another one also for £50.  When this didn't work either he realised that Thailand may not be one of the roaming countries.  I contacted customer ...

Scam - iPhone

Got a call a month ago offering £5 sim deal. Accepted 2x Sims and got an email confirmation which looked like it was an official Three one. They took my card details for 'security deposit'. Next day the Three package arrived via DPD - a £1400 iPhone ...

Mik77 by Regular
  • 3660 Views
  • 4 replies
  • 0 likes

Best solution Need to access Proof of Usage

So, while away from England, I tripped and fell, damaging my phone camera. How do I get a hold of my Proof of usage, to be able to finish my Insurance Claim?

Cancelled contract and I'm still being billed

I recently moved from the UK to Australia so informed Three I did not want to renew my deal at the end of my contract and wanted to cancel my contract. Since moving, I've been billed twice so I have contacted Live Chat and they are claiming that ther...

Finally Three let me merge 4 accounts into one account!

Finally three let me merge all my accounts into one. Having been unable to get this solved when the new website was launched, I finally had to deal with this as on of my numbers went out of contract.I used the live chat, asked to solve the issue, and...

ms-tv by Fledgling
  • 4383 Views
  • 5 replies
  • 1 likes

initial contract

I require my initial contract with Three in 2019, where can I obtain this?I know the date I signed if needed.

TL by Fledgling
  • 912 Views
  • 1 replies
  • 0 likes