Accounts and services - Get support for Three services

Registered as a contract under my husband and still requested to make payment

I have a concern regarding my account. I am registered as a contract under my husband ( Olatilewa Alebiosu) and the bill has been deducted from his account. Therefore, it will be a double payment for me to pay. However, I got a message yesterday that...

Roaming in USA - not sure I was given the correct advice

Hi,I am going to the USA tomorrow.I've just come off a webchat with Three but not sure the advice I was given is correct.-He told me I can receive calls and texts for free in the USA (I wont be charged for them and won't be charged the daily Roaming ...

Will there be presale code for Depeche Mode in Dublin 2024

Will there be presale code for Depeche Mode in Dublin February 2024 and if so when will be available

Device upgrade

Hi, I'm due to upgrade on 13th July. Can you tell me if you get credit checked for an upgrade. I've been with Three since 2017. If I fail the credit check, is there a way to appeal the decision? Thanks

Login fail

When I try to log in to phone account a text is sent to my internet mobile data router number which I can't access so I can't log in. Can't find any way to change this

Change of plan

Hi, I would like to change my plan, I no longer need the benifits of the plan I am on so would to downsize to pay less each month.

Can’t login

I woke up this morning to see I had a message with an issue number. It said I had to login to view it so I tried on the app but my account was blocked and needed details. App then said there was technical problems. I’m not sure what to do

Cannot re register my account

Unable to re register my 3 app as it won’t accept my email address as it’s different that the initial one used and I no longer have access to that. Live chat doesn’t work and am overseas with no roaming and no customer support from 3 路‍

Roaming stopped working

I am currently abroad in the USA. My roaming has just stopped working.I have increased my spending limit to £50 to allow for the daily £5 charge. But after 6 days, my roaming has stopped, with my extra charges being £30 as expected.I am getting a mes...

Why does it say check date of birth when I enter mine

I am trying to change mine number on my new 3 account to my exciting number from tesco but when I enter my date of birth it says my date of birth is right

Account and services

Conversations