Payment Taken Twice

[ChinxFaneto]

So I have recently got a upgrade with 3 as my contract has expired but I had to pay a payment which I haven’t paid for yet from my last bill. So I paid for it using my credit card but my 3 account is linked to my Barclays which I normally pay for my monthly bill with that. So today 3 has taken money out of my Barclays account which I have already paid for. So I have got charged twice for my last bill. What will happen??

[JonathanB]

Hi @Alfonzganzitano,

I'm sorry to hear about this. If you have a Direct Debit instruction, then it's best not to make a separate payment by credit or debit card. Direct Debits are scheduled in advance shortly after your bill is created.

If 2 payments have left your account in credit, we'll be happy to arrange a refund, but we do need to wait till at least 48 hours after the 2nd payment has cleared. If you contact customer services then, they'll be able to sort this out for you.

Thanks,
Jonathan