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Payment Taken Twice

ChinxFaneto
Fledgling

on ‎02-09-2022 01:39 AM

on ‎02-09-2022 01:39 AM

So I have recently got a upgrade with 3 as my contract has expired but I had to pay a payment which I haven’t paid for yet from my last bill. So I paid for it using my credit card but my 3 account is linked to my Barclays which I normally pay for my monthly bill with that. So today 3 has taken money out of my Barclays account which I have already paid for. So I have got charged twice for my last bill. What will happen??

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12 REPLIES 12
ChinxFaneto
Fledgling
In response to StephR

on ‎07-09-2022 06:51 PM

on ‎07-09-2022 06:51 PM

Still have not received it

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StephR
Employee
Employee
In response to ChinxFaneto

on ‎08-09-2022 11:02 AM

on ‎08-09-2022 11:02 AM

Ah. Sorry, @ChinxFaneto, that's really disappointing. Thanks so much for waiting and checking up on that in any case.

I've sent you a PM with a few further details on what to do next. Give that a check when you can, and let us know the outcome.

StephR


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query. 


SarahC
Employee
Employee

on ‎02-09-2022 12:42 PM

on ‎02-09-2022 12:42 PM

Hi @ChinxFaneto 

It sounds as if there has been a bit of a confusion here regarding payments and this will definitely looked into in further detail! I have sent you a private message on the community so that we can find out a bit more and try get this resolved.

Thanks,
SarahC

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