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on 04-13-2023 06:52 PM
I can find loads of info on porting numbers to new SIMs, but not to existing ones.
I've had a Three PAYG SIM for several years, and at the moment I'm using it as pure PAYG without any packs. I've kept it topped up, so there's a balance on the account.
Can I port the number from my ASDA SIM to this one?
And if so, will I lose the credit on the account?
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on 04-14-2023 04:24 PM
Hey @Peter426,
Yes you can request to port in a number at any time to your Three account, whether to a PAYG or Pay Monthly, it's just the number that is replaced, there's a separate "account" in the background that keeps the history, and record of the balance safe.
The terminology online talks a lot about switching to Three, and joining Three, sorry if that's causing an impression that the Three account has to be new, I think that's more of an assumption that the vast majority of ports are done when joining, but it's by no means a requirement.
Thanks,
Jonathan
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on 04-14-2023 04:24 PM
Hey @Peter426,
Yes you can request to port in a number at any time to your Three account, whether to a PAYG or Pay Monthly, it's just the number that is replaced, there's a separate "account" in the background that keeps the history, and record of the balance safe.
The terminology online talks a lot about switching to Three, and joining Three, sorry if that's causing an impression that the Three account has to be new, I think that's more of an assumption that the vast majority of ports are done when joining, but it's by no means a requirement.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.