I contacted the Three team yesterday 3 times regarding how I can not send messages or make calls. This turned out to be because I apparently am suspended from my account and in order to remove suspension I must update my account information. Well here are the issues I am facing;
1. Yesterday when I checked my account settings to update them there was only the option to update my email and password , which doesn’t need updating. What I need to update is my name, address and date of birth.
2. I contacted again and I got told to send my identity and verification to their email. I do not wish to do that, I wish to be able to do so on my account.
3. I went to check again on the app but both on app and website when I try to sign in, It won’t sign me in because “there is issues that are not my fault” and I should “try again later”. It had been like this the past few days and I need it resolving quickly.
4. I tried to contact the team again through the live chat, but I was left waiting over 20 minutes and didn’t even receive help, even though they are supposed to be available 9 till 6 today.
I need this issue resolving quickly as I need to have access to sending messages and making calls. I purchased a 10 pound add on only a few days ago and it was working perfectly fine till yesterday. I have 30 days to use it and the past 2 days I haven’t had access to it, when I needed to have.
I have been a Three user for the past 4 years and I apart from regular website outages, I have had no issue with them. If this carries on then I would have to move elsewhere.
Does anyone have any help for me or at least know how long this construction will be going on for?
Thank you.
