Problem cancelling add on

[ibadghori]

I am having the problem in cancelling add on which is charging 20 pounds a day and would continue charging 20 pound every day for 14 days in my understanding . I want to cancel it but I am unable to do that through app. It’s too frustrating

[JonathanB]

Hi @ibadghori,

I'm sorry to hear you've been struggling to get this add on cancelled. If you're not able to do this from your app, I'd recommend chatting with the PAYG team. Let us know if that helps.

JonathanB

[PeteG]

Hello. 

Welcome to the Three Community. 

I'm not aware of a daily recurring add on that costs £20 per day. We have a short term Unlimited Data add on which gives Unlimited Data until the end of the current monthly bill cycle. That add on doesn't need removed though, as it's only short term. 

If it's a different add on you've activated, can you confirm the full name of the add on? 

Pete.