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Billing

my bill was due on 12 /3/25.monthlyWhen I looked on my 3 app it states it was overdue so I have paid it today.I thought the monthly payment by direct debit comes out automatically just confused.

Absolutely APPALING service, reduced to tears now

I am literally reduced to tears after MONTHS of struggle trying to set up a recurring datapack.In December, for whatever reason, datapack did not recur. I got double charged while trying to add it again (Three says transaction failed while actually g...

ovcovc by • Active
  • 1048 Views
  • 12 replies
  • 1 likes

180 day plan

I’ve received an email from three saying it’s been 180 days since you last used your plan ?to keep the plan running make a call or use some data .I have made calls in the last 180 days ? Why did I receive this ?can anybody advise me 

Paul5 by • Fledgling
  • 179 Views
  • 2 replies
  • 0 likes

Billing

I've been a three customer for 20 odd years and the last 2 contracts I've had have been absolutely ridiculous on billing.One of my contracts thankfully ended in January but having a look back through my bank statements I paid the whole contract off a...

Azzajh44 by • Fledgling
  • 153 Views
  • 1 replies
  • 0 likes

Monthly Data Expired in One day?

Hi, I shifted over from Vodafone to Three today, and I had opted for a 12 month contract with Three, which included 40GB a month. This entirety of 40 GB is expiring in less than 24 hours of me shifting over to Three. What’s going on? 

dilrus by • Fledgling
  • 211 Views
  • 1 replies
  • 0 likes

Best solution Scam email

I entered a competition through the three+ app and I received an email today from threeloyalty@promowinners.com Saying I’ve won but I don’t know if it’s a scam or not. Does anyone know if this is the right email?thank you in advance! 

Shania by • Fledgling
  • 206 Views
  • 1 replies
  • 0 likes

Best solution SCAM WARNING

Be aware and careful. Today these people with Indian accent rang me and it was a scam. This is the mail they sent me. Luckily I did not give card details to them. ***** Hello,    Welcome to three,   Your requested deal is as here:   Discount:     ...

Floppa by • Fledgling
  • 326 Views
  • 2 replies
  • 1 likes

Best solution Phone contract declined a third time

I can't believe three network. This is the third time I have been declined for a phone. I already have two contracts, and 4 lines with three. I have never missed a payment since my contract started a year ago and still I am being declined for a phone...

Money refund

So o moved of to three 6 weeks agao traded my old phone in which i was told £526 it's now been 6 weeks i still dont have the money 3 times now I have been told to wait 5 working days I have done and still no money on my account nothing but lies on ev...