Logging in just got better. Find out how.
Good news – you can now use your My3 login details for Three Community.
The first time you use them, you can link your current Community username. Or you can create a new one.
Not used My3 before? You can register before you access Three Community.

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Calling issue 27/03/2024

Hi everyone, We've been receiving reports of some customers being unable to make calls this morning. We're happy to report that our teams have investigated, and these issues should now be resolved. If you're experiencing any error messages, or calls ...

JonathanB by Community Moderator
  • 78 Views
  • 0 replies
  • 1 likes

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

NEW PAYG.png
StephR by Employee
  • 3379 Views
  • 0 replies
  • 9 likes

Registration

Hello.Trying to register my son's phone number as we are both at end of contract & three want to bump us to up a few ££ and without ability to log in correctly I can't see what they are offering instead (I'm the bill payer & my number/account seem to...

unable to re-register

my father got a pay monthly contract for me using his account, and i’m trying to re register but it’s not allowing me to use any emails. i tried his one and it’s saying it’s registered already but i’m unable to see anything regarding my account/ cont...

afnan23 by Fledgling
  • 120 Views
  • 1 replies
  • 0 likes

Unlimited plans and missing credit

Advice please.I bought and applied a £40 top-up yesterday in preparation for my now monthly (£35) unlimited data add-on which was due to expire at midnight.  giving my account total credit of £54Since I don't seem to be able to renew my plan until it...

Mosaic by Fledgling
  • 182 Views
  • 2 replies
  • 0 likes

Upgrade after 90 days sim only

 Hi, So I want to upgrade to sim only and I’ve been told with 12 and 24 month contracts after 90days after credit check you can have a free upgrade. Is this correct? Just wanting to see if anyone has had any problems with this.Thank you! 

Cannot login to three + app

Morning. I had a reward I was about to use in the three+ app but it had logged me out and I am now unable to login again. Password change setting didn't work and tried re-registering but that doesn't even recognise my phone number as a three number. ...

How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors