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can't add new data pack to my payg

my payg monthly allowance expired 25 march. system won't allow me to buya new one as it insists I still have an active data pack although it also confirmsI have no remaining allowance.

bryn by • Fledgling
  • 142 Views
  • 1 replies
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Best solution How to view open cases/queries under your account?

Hello, does anyone know how to find open cases in your account. I have the reference numbers and got emails saying login to check case for the updates. But I can't find this anywhere. Three customer support have been unhelpful and I am not sure how I...

yovin by • Fledgling
  • 402 Views
  • 6 replies
  • 0 likes

Voicemail setup won't record my name

I am trying to set up my voicemail by calling 123 and following the steps. I set up my pin, no problem. When it asks me to say my name I wait for the beep, say my name, press hash and it says "Your name has not been recorded" then asks me to try agai...

credit check failed?!

recently i phoned three to upgrade my phone after around 2 hours on the phone we finally came to a decision and was told my new phone would be with me on monday, until they ran a credit check on me! 2 years ago when i personally upgraded my phone whe...

caity by • Fledgling
  • 307 Views
  • 5 replies
  • 0 likes

Best solution ATW dates for purchase

If I need to purchase a ATW 5 day pass to use in the USA do I need to purchase it on the day I want it to start or can I purchase it now, which is a week before I fly?

Spend Cap Reached

Hi, I’ve recently switched to your Unlimited Lite plan, but my mobile data is still blocked, and I received a “Spend Cap reached” message. I only use mobile internet, no calls or texts, and my new plan clearly shows unlimited data until April 7th. Co...

Mahsa by • Fledgling
  • 209 Views
  • 1 replies
  • 0 likes
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