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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Best solution payment

hi i’d like to change my payment date from the 2nd to the 6th please

lilyp by • Fledgling
  • 358 Views
  • 1 replies
  • 0 likes

Best solution Statement

Hi I need a statement sent to my postal address. I need it as proof of address. Thank you

Naeem by • Fledgling
  • 531 Views
  • 3 replies
  • 0 likes

Three Trade In Scam

I have been a Three customer for over 15 years and I am shocked at this.I recently upgraded to a new phone. As part of that upgrade I for the first time agreed to trade in my previous phone. I was told the value of this was £339. I said for it to be ...

Forza98 by • Fledgling
  • 392 Views
  • 2 replies
  • 0 likes

Three + app crash

trying to log into my three + app but it has been loading for the past 10 minutes?? I assumed there was an update so checked my App Store & there’s nothing to update. I also deleted & reinstalled the app. Still not working!! 

Roon by • Fledgling
  • 404 Views
  • 3 replies
  • 0 likes

Spoofing my number

How do I report spoofing of my number ? Is there a link to save having to phone customer services ? I have had several people call me and ask who I am as I’d called them . i think it relates to an attempt to scam me a few weeks ago . I’ve reported ev...

DaveB53 by • Fledgling
  • 388 Views
  • 4 replies
  • 0 likes

Awaiting refund

Hi could someone tell me when i should receive a refund for an upfront payment made for a cancelled device that wasn’t delivered?I cancelled my device before delivery on the 8th of October and had that confirmed by an operator but I still haven’t rec...

Garygee by • Fledgling
  • 341 Views
  • 4 replies
  • 0 likes

Best solution Paramount plus Premium

It is really annoying that it isn’t possible to upgrade the tier of Paramount+ from the included Standard to Premium. Would be nice to have the option to select a higher tier and pay the difference in cost through my monthly bill. 

Best solution travelling to Malaysia

I am travelling to Malaysia in November and would like to know if I can use my phone while I'm there 

Ian6 by • Fledgling
  • 279 Views
  • 1 replies
  • 0 likes