Hello
My phone has been stolen one week ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.
I have contacted three 5 times!! and I still have yet to receive this information. The customer service is appalling. I have been told multiple times between each call I would have to wait 72 hours and that they would get it sorted and I wouldn't have to worry but it's been OVER 10 days now and I can't progress on with my insurance claim. this is unacceptable. This is very disappointing and I am very close to cancelling my contract with Three.
Please can someone assist me?
Kind regards
Rahul
