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Phone

Hi everyone, just set up my new phone today with a brand new 24 month contract and I have cancelled the direct debit for my old phone. When I login into my 3 app with my new phone number it’s coming up with my old contract plan and there is no way in...

Issue with Unexplained Charges and Customer Service

Hello everyone, I recently faced an unexpected billing issue with Three where I was charged an additional £1.03 that was not disclosed when I signed up for my contract. I attempted to resolve this with customer service on October 7th, 2024, but the i...

Cannot access account(s)

where do I begin. Website update required to register register. Registered phone excellent no problems. Registered additional phone after a conversation to change email address. Every phone has to have a unique email. Tried to register third phone. E...

Unexpected out of allowance data charge whilst on data passport add-on

I’m in Turkey on holiday at the moment. I pay monthly and I’ve been purchasing data passport add-on daily for the past few days in order to access data abroad.I received a text earlier today informing me I’d reached my credit limit. I checked my acco...

Urgent: Misleading Information Regarding iPhone Upgrade - Request for Clarification

Dear Three Customer Support,I am writing to express my concern regarding misleading information I received today from your telephone agents about upgrading my iPhone. As a loyal Three customer for over three years, I have never experienced such confu...

Data allowance from existing data pack finished early, why can't I buy the same new data pack?

Data finished a week early.I have topped up the usual amount. Cannot see (on the app) or hear (over the phone) any option to let me buy the same data pack. I'm only seeing options for add-ons. I simply want to restart a new data pack of the same amou...

Three has lost my phone number

Around a month ago, I swapped phone providers to Three and asked for my phone number to be transferred over. I have now waited over a month, and clearly, my phone number has been lost, and I have had to change to the supposed 'temporary' one they gav...

Sim problem

Hi have a problem with my sim

Email confirming an order I never made

I have received an email from noreply@service.mails.three.co.uk, titled "Your orders gone through - your Home Broadband has been Cancelled". It opens " Hi there, Good news. Your Three order's been confirmed. Here's your order number: *********A" I...

Voicemail not working - people can't leave me messages

Hello, I can call my voicemail by pressing 1 and I get a message that I don't have any messages. But if anyone calls my number and I don't answer, they get a recorded message which says "the person you wish to leave a message for cannot be identified...

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