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Incompetence of call centre

I asked for the 3 team to port in a Lyca business number onto PAYG. They instead ported it onto my contract number which I’ve had for 15+ years. Now when I tell them to reverse it as that’s my personal number, they say we can’t, I have to lose one of...

Shakil by • Fledgling
  • 275 Views
  • 2 replies
  • 0 likes

Messages from three

Hi I’ve been sending messages through WiFi to my daughter through WiFi but she’s getting alerts from my phone saying I’ve sent a picture message does anyone know how to turn this feature off 

Lea7X by • Fledgling
  • 340 Views
  • 2 replies
  • 0 likes

Confusion over numbers

Switched from ID Mobile to Three and had a PAC code.  Everything has gone OK except that I cannot change the number on my new phone to my old number which came over with the PAC.I have texts going out on one number and people texting me back on the o...

Paramount Subscription link

HiI set up an Unlimited Complete SIMO 12M last week which came with a year of Paramount +. The sim is for data only and is now in a tablet secreted in a vehicle. I have received all paperwork via email for the contract and Direct Debit but no Paramou...

Fraudster porting phone

I am beyond frustrated with the response from 3.  Someone got a PAC code to port my phone last Wednesday. Even though we warned 3 what was happening, the transfer went through and the phone went dead on Friday.  The fraudster has been using my number...

DS1 by • Regular
  • 460 Views
  • 5 replies
  • 0 likes

Charged Additional amount

I took out a SIM + phone contract with Three in December 2021, which was a two-year agreement. I set up a direct debit for the payments, and the contract ended in November 2023. I decided to switch to a SIM-only plan and visited the Cannock store, wh...

Amila by • Fledgling
  • 192 Views
  • 1 replies
  • 0 likes

Cannot Cancel Account

Hi, I’m currently paying for a contract under my account No: **********. However, I keep being charged £11.40 from a different account No: **********. The second account seems to be under my name and email address but I do not want it and wish to can...