Refund never arrived

[alex123]

I am writing to formally complain about an issue with my pay-as-you-go plan last month. Due to a system error, I had to make multiple payments for a single plan, as my initial attempts were unsuccessful. After contacting your customer support, I was assured that I would receive a refund for the unsuccessful transactions. However, to date, I have not received any refund.

Please update me on this matter and and process the refund as promised. I look forward to your prompt response.

[FraserC]

Ah, sorry to hear this, Alex. We understand it'll be frustrating. We can't look at your account on this platform, so we'd recommend getting in touch again, either over the phone or live chat. An advisor will be able to check the status of your refund.

[ovcovc]

They double charge all the time, esp if you are using an app to approve. You approve it, it goes thru, Three claim it did not but post the transaction.

I really think thaht is how they keep the prices low, by stealing money.

I have found the only remedy to be to use different devices to do the transaction and to approve it, but once it happened i have only gotten money back through bank charge off, not from Three itself.

And you need to get transaction numbers to identify which exactly is the duplicate that you were told by Three has failed. 

Tip: three use unique IDs for all transactions, which includes  the last 4 digits of card number, and the IDs are sequential for that card, eg with 001.... 007.... 009 at the end of the long number, includnig those that you were told failed. So you can reckon chronologically which those were.

It cost me hours of time.

and the chargeback seems to then cancel auto renewal because Three staff are too **** to admit this is what is happening..