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Roaming

Hope
Fledgling

on ‎11-18-2022 08:31 AM

on ‎11-18-2022 08:31 AM

I have come to Australia from the UK and I can't find out if my plan is a advanced plan ,allowing me to use my allowance here 

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JonathanB
Community Moderator
Community Moderator

‎11-18-2022 05:50 PM - edited ‎11-18-2022 05:51 PM

‎11-18-2022 05:50 PM - edited ‎11-18-2022 05:51 PM

Hi @Hope,

I hope you're enjoying your time in Australia. 🙂

Most customers are on Advanced plans, but if there's any doubt you can receive texts on all plans for free when roaming. So if you log into My3 from there using Wi-Fi for instance you should be able to receive the security text without incurring a charge.

Then on your My3 account you should be able to view the name of your plan.

Hope this helps,
JonathanB


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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