Smartwatch Pairing: I'm very, very confused

[dartiss]

I'm trying to understand Smartwatch Pairing and 3's e-sim service for Apple Watches.

Basically, I have a 3 phone contract. I'm planning on getting an Apple Watch with a data connection (not from 3, but direct from Apple). How do I get an e-sim from 3 to use on the Watch? 

From what I read, the Smartwatch Pairing was the solution, where my Watch and Phone share the data. From what I can tell this is an add-on to my phone contract. Is any of this correct? Whenever I try and speak to 3 via online chat they get confused and think I'm trying to buy an Apple Watch on contract. I just can't get a clear answer on any of this, and want to before committing to spending an extra £100 on a Watch with a data connection.

Any clarity from anyone would be really helpful.

[JonathanB]

Hey @dartiss,

Sorry if you feel this is misleading at all. The 24M add on has to be added at the point of the sale for your contract or upgrade going through, that's why it's referenced as included in your monthly cost.

If you're adding the pairing plan any time mid contract you get the one month rolling as @MZone mentioned. If you can let me know where you think the wording is confusing things I'll be happy to take a closer look and feed this back though.

Thanks,
Jonathan

[deano252]

Hi there, after speaking to about 6 or 7 members of online support I have yet to find someone who knows how I can pay the £7 to get smartwatch pairing. I get an error code when I try to do it through the samsung wearable app saying "3 doesn't offer any mobile plans for smart watches"

[MZone · Accepted solution]

Basically you can add the smartwatch paring bundle which is around £7 a month and activate it using the mobile data settings on your Apple Watch. This will then share your current mobile plan with the watch. 

[CTC]

Hi I'm quite confused as well as Ire entry switched to 3 from o2 because I wanted smartwatch pairing ... talked to someone on chat and explained I wasn't buying a watch as I already had one with my phone galaxy z fold and galaxy watch ultra..anyway I was made to buy a second contract with a different number which I believe defeats the purpose of sharing data ...my primary number already has unlimited data calls and text and I was made to purchase a second contract for 120 go of data a month and unlimited calls and text just for my watch. I did explain I wanted to pair my smartwatch but don't understand why I had to purchase a 2 Yr contract for my watch with a completely different number.im not sure if all the support staff understand the smartwatch pairing as it is explained in the video on your website. Please enlighten me if I have this wrong

[JonathanB]

Hi @CTC,

Just to clarify, so you've already recently taken out a new line with Three, and you're using a Samsung phone and watch that you've supplied yourself? If so, you should be able to set up a monthly smartwatch add on as described on our Smartwatch Pairing Support page.

Thanks,
Jonathan