My family have been with Three for years. I recently tried to upgrade my phone to the iPhone 16 with a new sim deal, and the order went through. However on the day of delivery I got a phone call from a number I did not know claiming to be Three. I was hesitant to answer their questions due to this seeming strange / the potential for scammers etc. My phone was then not delivered at the given time so I called Three to ask what was going on, where they then informed me the call was legitimate and that my order had been cancelled due to potential fraud as I hadn’t answered their questions. Annoyingly, I never received an email informing me of this, so I could have waited in all day if I hadn’t have called up.
After multiple calls, I was informed the issue had been resolved and I would receive a refund. I was also told I would be able to reorder the phone once the refund had come through. I have now received the refund and went to reorder this morning. However the order did not go through at all, this time due to credit checks. I have contacted Three asking for further detail on this, however they are refusing to give more information or say why it was blocked. Obviously this doesn’t make sense to me, as I was informed the fraud concern had been resolved and there were no issues with the credit check on first application. I have also been told I cannot reapply for 90 days.
This service is shockingly bad, however has anyone else experienced something similar and had it resolved?
