Trying to access three account

[100881]

I recently had to switch operators temporarily to Lebara, keeping my old three number. I got a new phone & plan and got a temporary number. My old number was transferred to the new SIM today. Im trying to log into my Three account but it’s saying “Your account has been closer” any help?

[Paddiewack]

Check with customer service. Your port may not have completed would be my guess;but it is just that;a guess. Strange you say you HAD to switch operators. I’ve not yet been forced to do so by a mobile operator as far as I’m aware.

[MZone]

It seams you are logging into the account you had with 3 previously. I had to re-register for My3 using a different email address when I did the same thing as @100881 

[Paddiewack]

Good point! Forgot about that. 

[100881]

Tried doing this but it says "Please check the details you entered are correct. If you still encounter an issue, please contact us."

[Paddiewack]

Then please contact them. They have access to your account and this forum doesn’t!