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Unable to top up

ym08425522113
Fledgling

Everytime I try to top up via the phone using 333 I put on my CVC it hangs up. Is there a way to resolve this issue? @Maxine 

3 REPLIES 3
Paddiewack
Superstar

Download the My Three app and you can top up with ease on there.

ym08425522113
Fledgling

Thankyou I tried that but my WiFi had run put and so three app couldn't authorise with my bank for confirmation of purchase as my WiFi had run out. I just went to the shop, bought a voucher. Problem Solved.

Paddiewack
Superstar

Ok good. But remember to use the app in future. It’ll save you the hassle.