Unable to upgrade , debating on whether i should leave and go elsewhere i want my new phone now

[adorisx]

Have tried to upgrade online and keep getting sent an email saying error the order didn't go through, i expected better three, if i have to be waiting to get my upgrade i will go elsewhere, seriously ever since the new website came into place its been problems and more problems nothing functions properly anymore.

[JonathanB]

Hi @adorisx,

I'm sorry to hear you've been having trouble upgrading online. I'm not aware of any widespread issues with online orders at the moment, so if you're having trouble placing an order multiple times, I'd recommend to get in touch so the team can take a closer look at the account, clear up the issue, and help get your order placed.

Thanks,
Jonathan