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Conversations

Customer complaints fiasco

After more than 6 weeks of nothing but issue after issue with three I want out..customer services have raised complaint after complaint but they don't resolve them, all I hear from them are excuses and lies. I want to email the senior customer compla...

Imei not blocked after 12 days

I had my phone stolen and received a police crime number on 28 July. I called three and asked for the phone to be blocked and blacklisted as this was needed for my insurance.was told this would happen within 72 hours and I would receive a letter/ ema...

Katwat23 by Fledgling
  • 1377 Views
  • 2 replies
  • 0 likes

Ineffective chat service

In the last two days, I spent over 2 hours in 6/7 different chats trying to either get a new contract or a PAC number to get a contract with a different network (if it’s impossible to upgrade/renew with Three) over chat. Each time I keep getting aske...

Anonymous by Not applicable
  • 1223 Views
  • 1 replies
  • 3 likes

Galaxy Watch - Plan not working

I decided to enable the smartphone plan via the galaxy wearable after the 4 day update that took place on 3's end from Thursday to Sunday. I've previously done a lot of reading and seen that a lot of customers have struggled with the pairing process ...

Screenshot_20230808_000145_Galaxy Watch5 Manager.jpg
Magoo90 by Active
  • 10106 Views
  • 21 replies
  • 0 likes

Best solution Allowance resetting

Hi AllI am not sure if others are having the same issue, but I have 3 x SIM only pay monthly contracts with Three and for some reason all 3 accounts allowances (data, minutes, SMS) didn't refresh/reset this weekend as per usual (they normally reset a...

Re-registration to my Three account for over 23 years

I have been with Three UK for 23 years. I was told to get a new password and register to my account. The reason given to me to re-register was that I was supposed to change my password after a system upgrade.  I am now considered a new customer.   An...

Erol by Fledgling
  • 1910 Views
  • 3 replies
  • 0 likes

awful updated app

awful interface, loading is so slow with the buffering animation thing which makes my eyes sore, everything is about buying extra things i couldnt care about, used to be able to see how many data texts and minutes i have, NOT ANYMORE! what a useless ...

harold by Fledgling
  • 7532 Views
  • 12 replies
  • 11 likes

Cancel My 5g Broadband

Hi I am looking for some advice on cancelling my 5g home broadband.i too this out about 60 days ago, on a few days after my 30  period the problems started with loss of the 5g signal. i contacted online chat but they couldn't get it sorted. was advis...

Digyen by Fledgling
  • 2392 Views
  • 2 replies
  • 0 likes