Unable to use threepay

[Hannahbananalou]

Hi there, i am unable to use my three pay. i have unlimited spend cap and whenever i am putting the verification codes in to confirm the purchase it is saying that i have reached my spending limit. the same with apple store too. i have never made a purchase and have recently discovered three pay and wanted to just add my netflix and other streaming services into it so i can pay it all in one, if that makes sense.as i said i have unlimited spend cap. i tried to limit to £100 to see if that would work... it didn't. any help? thanks.

[Paddiewack]

I used Three pay very recently by taking out a subscription for £12.99 which was fine but couldn’t use it at all after that as my credit limit was reached even though my account doesn’t have a limit and my actual Three mobile account was in credit by around £20. So this leads me to think there’s a separate spend limit for Three pay so would recommend you contact customer service.

[JonathanB]

Hi @Hannahbananalou,

The regulatory limit which applies to Three Pay is £40 per transaction, and £240 per calendar month. This limit applies to all premium charge to bill services; Three Pay, shortcode texts, and premium phone numbers such as 084, 087, 09, and 118.

Assuming you haven't hit the regulatory limit, and your spend limit isn't relevant either, it may be your actual credit limit for the account which is stopping you. This 3rd limit is controlled by Three, so you won't be able to change this on My3 or the Three App, but customer services can check if you're eligible for an increase to this credit limit.

Thanks,
Jonathan