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Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3524 Views
  • 0 replies
  • 9 likes

Unable to use threepay

Hi there, i am unable to use my three pay. i have unlimited spend cap and whenever i am putting the verification codes in to confirm the purchase it is saying that i have reached my spending limit. the same with apple store too. i have never made a p...

Three Abuse

My Plan 24 month plan price suddenly doubled. I have repeatedly called customer service for 3 months now. Their response is that it has always been that price. They provided me the  proofs@3mail.co.uk to send proof of my contract, but the email addre...

ian333 by Fledgling
  • 200 Views
  • 3 replies
  • 0 likes

Cancelled contract

I have cancelled my contract as i did not receive the phone and sim. I contacted three after that and they assured me that i get my refund for the contract which i then received. They then told me my contract has fully been cancelled and everything s...

Mulli9 by Fledgling
  • 188 Views
  • 1 replies
  • 0 likes

Best solution Can't top-up

Today morning started with a message from Three they can't take money from my card (top-up every month)I deleted my plan, created new (the same), try to add my card and pay, and they continue saying something gone wrong. I have enough money on my ban...

Tunchik by Regular
  • 639 Views
  • 4 replies
  • 0 likes

Three pay stopped working

My current spend is £60 when I checked and three pay is not letting me purchase from the play store.i have no spend cap on my account and my account is up to date with payments.