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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
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Am confused.

Hi there, it's Three.You've started a new billing cycle - so your data roaming limit of £45 has been refreshed. This amount excludes VAT, where it applies.Any questions? Get in touch: three.co.uk/contact-us.I got this message from three without upgra...

Phone number not linked to an account.

I got a new 3 account when my old account ended but transferred my number over. When I log into three using either my email or phone number it only shows my old account, and not the new account linked to the number I transferred over. I am currently ...

Al1 by Fledgling
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Don't Not Recommended

I am writing to formally lodge a complaint against the services provided by This 3 Company Should be Closedown and 3 Network. My recent experiences with these companies have been extremely unsatisfactory, and I feel compelled to bring these issues to...

Google play charges after phone stolen

I have been on the phone to three for two days. My phone was stolen in February and they managed to link my phone number to another google account then spend money that’s been charged to my phone bill. I’ve been getting texts through with them saying...

Can't Call Dao Pay

Hmmm, seems my first post was deleted on the quiet.  Let's keep this simple then.Has anybody out there had trouble calling the Dao Pay service number with a Three sim?   

Tofu27 by Fledgling
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Can't call DaoPay service number

Hi,Can anyone here help me to understand why I can't call the DaoPay service number?  It's a UK premium rate number - 09071269933.I can call any and all other premium numbers without issue, I can use Three Pay and short code premium SMS. I can put a ...

Tofu27 by Fledgling
  • 106 Views
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Three is the worst company

I contacted Three UK back in March informing them of my financial struggles as a single mum and as a result of living crisis. I've been struggling for months but tried my best to stay on top of things. I've been with three for over 6 years and always...

Joanna3 by Fledgling
  • 547 Views
  • 4 replies
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Unable to add on data

I have pay on the go sim. My data is over now. My validity ends next month. I’m unable to add on data to my sim. Whenever I’m trying to add on, I’m getting a pop up which says ‘another action is in progress; please wait until the action is over’what ...

Order that I haven’t ordered

Hi never done this before! I’ve Just had an email and txt from three saying I had an order gone through for unlimited sim ? It’s also showing in my 3 app what does this mean ?? I haven’t placed an order or anything with 3 today ?? 

Dandel by Fledgling
  • 156 Views
  • 1 replies
  • 0 likes