Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Topped up but have 0 balance

I topped up my phone with 15 Pound this morning, did not use the internet once.Then I switched it on, and got immediately the message, that I am running out of funds. I checked my payment history. 15 pound went in, but my balance is 0. Three what is ...

Three Pay

I have a £384 limit but I can't even make a 1.99 purchase using three pay. Your useless Indian live chat say not an issue their end but every service that accepts says it's three saying no funds. Have increased limit by £100 and still no resolution. ...

Scammed by Fuzeforge on my 3 broadband bill

I have same 4g broadband contract with 3 and i have never used any third party apps but they have still sent me the bill £18.00 extra on my bill which is from Fuzeforge that i have never consent or authorised.I have tried to contact 3 but not much he...

KK_2024 by Fledgling
  • 164 Views
  • 1 replies
  • 0 likes

Three Pay

Does anyone know when the 3rd party charges limit resets? To clarify this is the £240 limit set by The Payment Services Regulation 2017. Is it an automatic thing?I upgraded to PAYM on the 21st July and my cycle runs from 29-28th so first bill is alre...

Account query

I have two accounts in my name, one for myself and one for my wife. I want to access my wife’s account of which I’m the bill payer for both accounts. I try to access the second account but I can’t gain access m. I’d like to speak to a real person whi...

Jimnm by Fledgling
  • 175 Views
  • 1 replies
  • 0 likes

value

Hello, I would like to know why you were charging £25 on my invoice when that was not what was agreed? 

Andrade by Fledgling
  • 188 Views
  • 1 replies
  • 0 likes

H3G LOAN being reported as default on credit score

on my credit score I can see a loan to H3G LOANS , the credit report is saying that the loan is in  default even though I am making a payment every month via direct debit . it also states that the loan started in. February 2024 but I didn't take the ...

CH8888 by Fledgling
  • 248 Views
  • 0 replies
  • 0 likes

Google Play charges non stop

I got my phone stolen in London at the beginning of June.At the end of June got my first batch of Google Play charges that added up to £100, called Three and they took zero responsibility claiming is a third party app… but it is charged from Three Pa...

mlauragb by Fledgling
  • 451 Views
  • 3 replies
  • 0 likes