Accounts and services - Get support for Three services

Adding a phone to a SIM plan

Hello. My contract has recently ended. I wanted to swap to a SIM only plan and retain my telephone number. The SIM plan I am looking at is a 24 month option. However, in the future, if I decide I want to upgrade my handset, will I be able to do this ...

What is Recurring Payment Discount Removal?

I've noticed 'Recurring Payment Discount Removal' on my bill for a couple of months now and have no idea what it is even for. I've had a look at possibilities and still can't figure it out.

Is this true?

I have 2 numbers from Three. I've been using 1 e-mail address for both to access my 2 Three Network online account and Three app. Since I've upgraded one contract, all of a sudden I cannot access the upgraded one online or via the 3 app. I tried to r...

Is this fraudsters?

Hi, I have received a call today saying I am eligible for a free early upgrade even though I am only 12 months into my contract. The caller said I have been selected because i have loyalty credits with three, they only asked for my account number ...

Adding Mobile Broadband device to my account

Basically, at the start when i brought my sim for my phone, i also got a samsung tablet and that came with a 2gb mobile broadband plan. I've never been able to see the bill for that, my account only shows my sim for my phone. How do I add the mobile ...

Contract being rejected

I applied for a contract with affordable mobiles who couldn’t honour the handset so cancelled the order and reordered with Fonehouse. They managed to mess up the order and my sims for my son and daughter went through but my handset contract got cance...

Separating my Number

currently my number is under my dad's account I have tried to separate my number on several occasions as I pay the bill from my bank account but no one is helping or will speak to me as I'm not the account holder.How is this possible when it's my nam...

Unable to login to three+

When I try to log into three+ app I get the following error. (I’ve been using this password for quite some time, and biometric login was also enabled, which worked all this time)“Please try again later.Sorry, you've tried to log in with the wrong det...

I need a proof of usage because my phone is broken

I need a proof of usage because my phone is broken so I apply a claim i need a submit to proof of usage

How to remove previous ongoing plan to add new one?

I want to remove my previous ongoing plan with the new one but they give a notification that i am not allowed to use two data packages at one time... In Short, now i need to remove my previous plan to add the new one..

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