Accounts and services - Get support for Three services

Exclusive Customer Offer

Hi. When the Three app shows a ‘Exclusive Customer Offer’, what does that mean. Is that for existing customers or for new customers?

I made a bank transfer last week on 01/05/24, however I forgot to include my three reference number when making the transfer, I have emailed proof of payment which I received a response from and was advised this would be attached to my account. Howe...

Multiple device linked to one airtime plan

On Vodafone, anytime after three months from the beginning of a device/airtime contract. you're able to renew the airtime plan and add another device, so you're effectively paying for two devices and one airtime contract, without having to pay an ear...

Charges without a bill… Transparency issue!

I'm writing to shed light on a concerning experience I recently had with Company Three's billing practices. During a recent trip abroad, I was shocked to discover a £75 charge on my bank statement from Three, seemingly for usage during that period. H...

There is just awful

I’ve asked Three to change the billing date multiple times. Paid outstanding balance as told and asked again and got told it was done. It wasn’t done it’s still the same, but yet I’ve been charged twice. Now I have an outstanding balance again becaus...

How do I set up roaming abroad?

I’m out uk and want used my phone Mod note: Title edited for clarity

Best solution Can I change my plan

Hi, I just upgraded my plan yesterday, but I decided I want to change it slightly and I don't know if that's possible that soon. The main reason is I don't want to get pay monthly for roaming allowance which I initially agreed to be included in my pl...

Paid in advance with proof but Three said didn’t get money

I paid in advance of 226.60 pounds estimated amount of my contract to avoid direct debit issues. The call center lady provided me with the Three bank account number and I use my bank app to sent money. My bank said money went out to Three long time a...

Best solution Issues reporting Smishing to 7726

I tried forwarding a Smishing SMS to 7726 and got 2 replies instantly. Problem is usually the 1st reply asks for you to reply with the number the SMS came from and then when you do that you get a reply to say thanks and it’s been reported. Now it’s n...

30gb data pack

Hi i just disconnected with your customer service pranal name

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