Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3896 Views
  • 0 replies
  • 9 likes

Complaint letter ignored - what next?

I'm not a customer, never have been.H3G set up a [wrong/fraudulent/broken] direct debit against my account.Been trying to retrieve the approx £200 that was taken in a number of transactions.I first raised the issue with Three  on 30th June - that's 6...

JoanneB by Fledgling
  • 1357 Views
  • 4 replies
  • 0 likes

Live chat not working

The live chat feature is not working and I need to contact a service advisor as I am unable to go to a store or call.I need to follow up on a query.Anyone who can help? 

jennel by Fledgling
  • 1926 Views
  • 2 replies
  • 0 likes

Cancel Contract

Hello, I hope this message finds you well. I wanted to reach out regarding the recent communication about the termination fee associated with my contract. I have come to realize that I unknowingly entered into this contract without fully understandin...

Majdii by Fledgling
  • 611 Views
  • 1 replies
  • 0 likes

Cannot pay using three pay

Hi there, recently I have had my credit limit increased after I paid my bill early through debit card. Ever since those two things happened I haven’t been able to make a payment using my mobile number via three pay. I have tried about 10ish different...

Mcooper by Fledgling
  • 3919 Views
  • 11 replies
  • 1 likes

Network Issues MK17

I’ve had persistent network issues in the MK17 area for over a month. I get poor signal and little to no data bandwidth and no 4g or 5G signal. I’ve tried to report the issues via live chat, but I get mysteriously cut off once the operative has confi...

Porting Failed been charged 2 tarrifs for 20 months

Had my number for over 10 years and tariff finished Dec 21 so I sorted a new tariff and that started Dec 21 at £33 per month for 24 months. Just sorting bank accounts etc. and noticed £57 a month coming out of an old bank account. So the port never h...

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