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Upgrade, fraud error, wont let me pay 4.99 delivery fee

Clars
Fledgling

Been trying to upgrade for weeks, I get stuck and customer services also on the pay delivery fee, keep telling me it won't go through due to fraud error, I have tried 3 different banks all registered in my name and address same as my three bill. All come up with same fraud error. Three tell me it's the bank, what 3 separate accounts that have no blocks on, confirmed by banks that no payment even reaches them, they tell me it's three.  Been online chat over 4 hours, passed all over the place and still no help.

1 REPLY 1
PeteG
Community Support Team
Community Support Team

Hi there, Clars. 

Welcome to the Three Community. 

That sounds really frustrating and quite strange as I have no idea why that would be happening to all of your payment options. I don't know if this is an option for you, but have you considered or tried doing it in a Three store instead? I'm wondering if they would have success with taking the payment directly. 

Pete. 



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